Teller I

OakStar Bank•Camdenton, MO

19d•Onsite

About The Position

The Teller I provides exceptional customer service and accurately and efficiently processes financial transactions. As a primary point of contact for customers, the teller handles deposits, withdrawals, check cashing, money transfers, loan payments, and other banking transactions; answers account-related inquiries; and refers customers to appropriate departments for additional services. The role requires compliance with bank policies, procedures, and applicable regulations, as well as professionalism and protection of customer information. This is an hourly, non-exempt position at OakStar Bank’s Camdenton, Missouri location. The teller works under general supervision and is not responsible for supervising employees. The position operates primarily in a non-confined office-type setting, may involve occasional travel to other bank, training, operational, or customer locations, and may require overtime. The position description notes that duties may be modified according to business needs and applicable laws.

Requirements

Basic knowledge of banking terminology, products, and services.
Strong attention to detail and intermediate mathematical skills, including the ability to count currency and coin and perform routine calculations.
Basic knowledge of state and federal banking compliance regulations and banking operational policies.
Strong organizational and time-management skills.
Ability to work in a fast-paced environment while maintaining accuracy and professionalism.
Ability to sit or stand for extended periods.
Strong oral, written, and interpersonal communication skills, including the ability to follow instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly with customers and team members.
Ability to handle sensitive customer information with discretion and confidentiality.
Proficient computer skills, including Microsoft Office Suite and banking software.
Adequate typing and computer-operation skills, including email, word processing, spreadsheets, and specialty software.
Ability to work with general supervision and deal with routine problems in standardized situations.
Current driver's license and a vehicle with appropriate insurance coverage; both are required for driving while performing assigned duties.
Ability to work overtime to assist customers, support team members, or meet deadlines.

Nice To Haves

Associate or bachelor's degree in business, finance, or a related field.
Previous experience in a cash-handling or customer service role.

Responsibilities

Greet customers professionally, respond to inquiries, and help address their banking needs.
Process deposits, withdrawals, check cashing, money transfers, loan payments, and other transactions accurately and efficiently, within appropriate limits.
Verify customer identity and ensure transaction documents are properly endorsed.
Provide account balances, statements, and other account-related information.
Process stop payments and holds, respond to wire inquiries, and answer customer inquiries by phone or email.
Record and balance transactions at the end of each day and report discrepancies promptly.
Handle and count cash accurately and maintain appropriate cash drawer management.
Issue official checks; assist with night depository duties, safe deposit box access, cash and coin orders, and branch vault cash management.
Detect and promptly report counterfeit currency, suspicious activity, and potential security threats.
Help resolve minor account discrepancies and direct customers with more complex issues to the appropriate department.
Promote bank services and products according to customer needs and make referrals as appropriate.
Follow bank policies and procedures, regulatory guidelines, and applicable laws.
Maintain the confidentiality and security of customer and bank information.
Help keep the branch clean and orderly and support branch openings and closings.
Complete branch checklists, help gather data for reports, and complete assigned forms and letters.
Complete required training and policy reviews within established timeframes.
Work safely, report potentially unsafe conditions, and comply with applicable occupational safety and health standards.
Maintain a current driver's license and appropriately insured vehicle for driving required by assigned duties.
Use effective organizational, time-management, oral, written, and interpersonal communication skills; perform assigned work accurately and on time.
Work with general supervision and handle routine problems involving multiple facets and variables in standardized situations.
Work overtime when needed to assist customers, support team members, or meet deadlines.