Teller I

OakStar Bank•Springfield, MO

5d•Onsite

About The Position

The Teller I provides exceptional customer service and accurately processes financial transactions, serving as a primary point of contact for customers. The role handles deposits, withdrawals, check cashing, money transfers, loan payments, and other banking transactions in accordance with bank policies and procedures. It also responds to customer inquiries, provides account information, and refers customers to appropriate departments for additional services or more complex concerns. The position is non-exempt and paid hourly. The Teller I works under general supervision and is not responsible for supervising employees. The work is primarily in a non-confined office-type setting. Duties may include occasional travel to other bank, training, operational, or customer locations. Overtime may be required to assist customers, support team members, or meet deadlines.

Requirements

Basic knowledge of banking terminology, products, and services.
Strong attention to detail and intermediate mathematical skills, including the ability to count currency and coin and perform routine calculations.
Basic knowledge of state and federal banking compliance regulations and banking operational policies.
Strong organizational and time-management skills.
Ability to work in a fast-paced environment while maintaining accuracy and professionalism.
Ability to sit or stand for extended periods.
Strong oral, written, and interpersonal communication skills, including the ability to interpret documents and procedures, write reports and correspondence, and communicate clearly with customers and team members.
Ability to handle sensitive customer information with discretion and confidentiality.
Proficient computer skills, including Microsoft Office Suite and banking software.
Ability to work overtime to assist customers, support team members, or meet deadlines.
Current driver's license and a vehicle with appropriate insurance coverage; required to drive while performing assigned duties.
Adequate computer, typing, and math skills for the position.
Ability to work with general supervision and handle routine problems involving multiple facets and variables in standardized situations.

Nice To Haves

Associate or bachelor's degree in business, finance, or a related field.
Previous experience in a cash-handling or customer service role.

Responsibilities

Greet customers professionally, respond to inquiries, and help address their banking needs.
Process deposits, withdrawals, check cashing, money transfers, loan payments, and other customer transactions accurately and efficiently; verify customer identity and endorsements.
Provide account balances, statements, and other account-related information.
Process stop payments and holds, respond to wire inquiries, and answer customer questions by phone or email.
Record and balance transactions at the end of each day and promptly report discrepancies.
Handle and count cash accurately and manage the cash drawer.
Issue official checks; assist with night depository duties and safe deposit box access; prepare and verify cash and coin orders; and assist with branch vault cash management.
Detect and promptly report counterfeit money, suspicious activity, and potential security threats.
Help resolve minor account discrepancies and direct customers with more complex issues to the appropriate department.
Promote bank products and services based on customer needs and make referrals as appropriate.
Comply with bank policies, procedures, regulatory requirements, and applicable laws.
Protect the confidentiality and security of customer, bank, proprietary, and sensitive information.
Help maintain branch cleanliness and order and support branch openings and closings.
Complete branch checklists, assist with report data gathering, and complete forms and letters as instructed.
Complete required training and policy reviews within established timeframes.
Follow workplace safety requirements and report potentially unsafe conditions.
Maintain a current driver's license and an appropriately insured vehicle for driving required by assigned duties.
Use effective organizational, time-management, communication, and problem-solving skills while performing work accurately and under general supervision.
Perform other position-specific functions and duties as assigned.