Teller I (PT)

ESB Financial•Manhattan, KS

13d

About The Position

Under general supervision of a front-line supervisor, the Teller I provides service to bank customers regarding daily transactions, including receiving and paying cash, answering inquiries, processing checks and deposits, and referring customers for appropriate services. The role performs account services, promotes bank products, resolves customer questions and errors, reconciles a cash drawer, and supports bank operations and security procedures. It also requires maintaining customer confidentiality, keeping current on bank products and applicable regulations, maintaining a professional appearance and organized work area, and representing the bank in community activities. Other duties may be assigned.

Requirements

High school diploma or equivalent required.
Good attention to detail and ability to minimize errors.
Good interpersonal and communication skills focused on customer service.
Basic understanding of bank products and services.
Basic computer skills and basic knowledge of office equipment, including 10-key skills and Microsoft Outlook.
General knowledge of mathematics and financial calculations.
Ability to demonstrate a positive and helpful demeanor when working with the public.
Ability to establish and maintain effective working relationships with staff.
Willingness to perform other duties as assigned.

Responsibilities

Provide account services by receiving deposits and loan payments, cashing checks, issuing withdrawals, recording night and mail deposits, selling cashier's checks, and answering customer questions through in-person, drive-through, telephone, email, or letter channels.
Promote bank products by informing customers about services and promotions, identifying their needs, and directing them to appropriate representatives.
Answer customer questions and investigate and correct errors independently or in consultation with a supervisor.
Reconcile the cash drawer against computer proof sheets and maintain an accurate supply of cash and coin; balance the drawer within the specified time and error limits.
Greet customers, open safe deposit boxes, and use bank software to assist customers.
Follow bank operations and security policies and procedures, including participation in dual-control functions.
Protect customer personal and account information and remain alert to potential information security threats.
Complete assigned training and maintain knowledge of current bank products, services, policies, procedures, processes, and relevant regulations.
Maintain a professional appearance and work area, keep supplies stocked, organize the workspace, and report computer or equipment malfunctions.
Represent the bank at community, civic, and community reinvestment functions.
Contribute to team efforts and complete other duties as needed or assigned.