Teller I (PT)

BANK INDEPENDENT•Moulton, AL

About The Position

The part-time Teller I provides exceptional customer service to consumer and commercial customers by conducting cash, deposit, loan, and withdrawal transactions efficiently and accurately in accordance with established policies and procedures. Under the direct supervision of the Head Teller, the teller assists new and existing customers with financial needs and offers products and services to meet those needs. Flexible hours are required. The role develops customer relationships by identifying needs, listening for opportunities to cross-sell products and services, answering inquiries, directing customers to appropriate bank representatives, and resolving sales and service complaints. Teller duties include maintaining and balancing a cash drawer, processing night deposits and credit card cash advances, issuing official checks and money orders, preparing compliance forms, and operating bank equipment. The teller also supports branch workflow and goals, trains with the Head Teller on Head Teller duties, attends branch meetings, and completes required training. The position requires compliance with regulatory requirements, bank policies and procedures, cash-control procedures, and security requirements. Working conditions are generally good, with little exposure to noise, extreme temperatures, dust, or other adverse factors. The work involves considerable effort and eyestrain from continuously verifying accuracy, and may require standing for extended periods while serving customers.

Requirements

High school diploma or equivalent.
At least one year of previous experience with direct customer service interaction.
Ability to develop consumer and commercial relationships and cross-sell products and services suited to customer needs and wants.
Ability to develop knowledge of the bank’s products, services, and processes.
Ability to accomplish multiple objectives in a fast-paced environment.
Ability to develop a thorough understanding of bank-specific software and basic office equipment.
Excellent communication, teamwork, and customer service skills.
Strong organizational, time-management, and presentation skills.
Working knowledge of Microsoft Office applications, such as Word, Excel, and Outlook.

Nice To Haves

Previous experience handling cash transactions.

Responsibilities

Identify and meet customer needs through sales and service, with a focus on deepening customer relationships.
Listen for opportunities to cross-sell additional products and services.
Answer customer inquiries and refer customers to appropriate bank representatives for specialized products and services.
Answer the phone courteously within three rings or less.
Demonstrate Raving Fans behaviors and use the Winning Play to create exceptional customer experiences.
Resolve customer complaints regarding sales and service.
Maintain an adequate cash drawer, including buying and selling currency to and from the vault as needed.
Conduct cash, deposit, loan, and withdrawal transactions accurately.
Balance the cash drawer in accordance with bank procedures and regulations.
Participate as a team member in allocating and coordinating workflow, and contribute to department and bank objectives and goals.
Process night deposits and credit card cash advances.
Complete the Teller Hours Worksheet accurately and promptly.
Prepare compliance forms, including the Monetary Instrument Log (MIL) and Currency Transaction Report (CTR), accurately and promptly.
Operate bank equipment, including teller machines, currency counters, cash advance machines, and typewriters.
Issue official checks and money orders.
Train with the Head Teller to perform Head Teller duties.
Attend branch meetings.
Adhere to regulatory requirements and bank policies and procedures.
Resolve discrepancies involving CTRs and MILs promptly.
Notify the Head Teller of any outage before the close of the day.
Follow Cash Control Procedures and ensure the teller area is secure and security requirements are followed.
Complete required online training assignments promptly.
Perform other duties as assigned by management.