Teller I (PT)

BANK INDEPENDENT•Florence, AL

About The Position

The part-time Teller I provides exceptional customer service to consumer and commercial customers by conducting cash, deposit, loan, and withdrawal transactions efficiently and accurately in compliance with established policies and procedures. Under the direct supervision of the Head Teller, the teller assists new and existing customers with financial needs and offers products and services to address those needs. Flexible hours are required. The position develops customer relationships, supports branch operations, maintains cash and transaction accuracy, and follows regulatory, bank, and security requirements. The teller may stand for extended periods and must continuously verify work for accuracy. The work environment is generally good, with little exposure to noise, extreme temperatures, dust, or other adverse factors.

Requirements

High school diploma or equivalent.
At least one year of previous experience with direct customer service interaction.
Ability to develop consumer and commercial relationships and cross-sell products and services to match customer needs and wants.
Ability to develop knowledge of the bank’s products, services, and processes.
Ability to accomplish multiple objectives in a fast-paced environment.
Ability to develop a thorough understanding of bank-specific software and basic office equipment.
Excellent communication, teamwork, and customer service skills.
Strong organizational, time management, and presentation skills.
Working knowledge of Microsoft Office applications, such as Word, Excel, and Outlook.

Nice To Haves

Previous experience handling cash transactions.

Responsibilities

Identify and meet customer needs through sales and service, focusing on deepening customer relationships.
Listen for opportunities to cross-sell additional products and services.
Answer customer inquiries and refer customers to appropriate bank representatives for specialized products and services.
Answer the phone courteously within three rings or less.
Demonstrate Raving Fans behaviors and use the Winning Play to create exceptional customer experiences.
Resolve customer complaints regarding sales and service.
Maintain an adequate cash drawer, including buying and selling currency to and from the vault as necessary.
Conduct cash, deposit, loan, and withdrawal transactions accurately.
Balance the cash drawer according to bank procedures and regulations.
Work as a team member to allocate and coordinate workflow and contribute to department and bank objectives and goals.
Process night deposits and credit card cash advances.
Complete the Teller Hours Worksheet accurately and on time.
Prepare compliance forms, including Monetary Instrument Logs (MILs) and Currency Transaction Reports (CTRs), accurately and on time.
Operate bank equipment, including teller machines, currency counters, cash advance machines, and typewriters.
Issue official checks and money orders.
Train with the Head Teller to perform Head Teller duties and attend branch meetings.
Follow regulatory requirements and bank policies and procedures, including cash control and security procedures.
Resolve discrepancies involving Currency Transaction Reports and Monetary Instrument Logs in a timely manner.
Notify the Head Teller of any outage before the end of the day.
Complete required online training assignments in a timely manner.
Perform other duties as assigned by management.