Teller I

WestStar Bank • El Paso, TX

12d • Onsite

About The Position

The Teller I operates a teller window and provides prompt, efficient, accurate customer service while representing the Bank in a courteous and professional manner. The role requires attentiveness to customer needs and a willingness to cross-sell or refer customers to appropriate staff, while meeting WestStar Bank’s service and sales expectations.

The position performs a range of teller transactions and requests, maintains accuracy and security of bank assets, follows assigned-location opening and closing procedures, and complies with applicable regulations, bank policies, and security procedures. Other duties may be assigned.

Requirements

• At least one year of teller or equivalent experience in a financial institution.
• High school diploma or equivalent.
• Ability to operate a teller terminal and other standard office equipment.
• Ability to communicate effectively with customers in a positive manner.
• Ability to accurately handle heavy cash flow.
• Successful completion of teller training and any other compliance training deemed necessary by the Bank.
• Ability to lift 50 lbs.
• Ability to stand throughout the work shift.

Responsibilities

• Accept deposits, verify cash and endorsements, and issue receipts.
• Answer customer inquiries and provide account balances when requested.
• Perform check-cashing and savings bond redemption services.
• Sell Cashier’s Checks and U.S. Savings Bonds.
• Accept commercial loan, installment loan, and Treasury Tax payments.
• Accept wire transfer, stop payment, and address change requests.
• Process Visa/MasterCard and Discover card cash advance transactions.
• Maintain a high level of accuracy and security of bank assets.
• Promote and cross-sell the Bank’s products and services as opportunities arise.
• Follow opening and closing procedures at the assigned location.
• Know and comply with Regulation CC, the Bank Secrecy Act, and the Gramm-Leach-Bliley Act.
• Know bank policies and security equipment related to teller operations.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED