Teller I

First United Bank•Denison, TX

About The Position

The Teller I provides exceptional service to bank customers by conducting appropriate transactions and referring customers to the appropriate bank departments. The role handles deposits, withdrawals, check cashing, loan payments, currency exchange, account inquiries, and related teller duties while following banking regulations, disclosure requirements, privacy policies, and First United policies and procedures. The Teller I also promotes bank products and services, balances cash and teller equipment, and participates in sales and community bank meetings.

Requirements

High school diploma or GED.
Basic mathematical skills.
Exceptional customer service skills.
Good problem-solving and decision-making skills.
Good judgment and the ability to make on-the-spot decisions about customer transactions while balancing customer satisfaction with the Bank’s exposure to loss or fraud.
Ability to work in a fast-paced environment and under pressure.
Ability to communicate effectively with customers through written, verbal, and non-verbal communication.
Ability to use email, phone, and other communication tools.
Dependability and adherence to timelines and schedules.

Nice To Haves

Cash handling, sales, or customer service experience.
Prior teller experience.

Responsibilities

Explain, promote, and sell products and services, including traveler’s checks, savings bonds, money orders, and cashier’s checks; cross-sell additional products and refer customers to representatives for account opening or investment needs.
Accept checking and savings deposits, verify cash and endorsements, check identification for cash back, issue deposit receipts, and identify counterfeit currency.
Review deposited checks, determine funds availability in accordance with regulations, and complete hold notices when necessary.
Cash checks and make payments after verifying signatures and customer balances; process savings withdrawals, enter transactions, and issue receipts.
Answer basic customer questions about service charges and account histories while following disclosure requirements, regulations, and consumer privacy policies.
Accept loan payments, verify payment amounts, and issue receipts.
Buy and sell currency from the vault as needed while observing teller drawer cash limits and Teller Policy guidelines.
Receive FICA payments, verify deposit coupons, and ensure checks are payable to the Bank.
Follow procedures for removing accounts from dormancy and place holds on accounts for uncollected funds unless pre-approved by an officer or supervisor.
Balance the teller drawer daily, periodically batch cashed checks, count and balance cash in ATMs and the night depository, count and roll loose coins, and enter required information into Vertex for Currency Transaction and Log Entry Reports.
Attend weekly sales meetings and monthly community bank meetings.
Handle customer complaints and escalate issues to a supervisor as needed.
Recommend possible department improvements to a supervisor.
Complete required annual compliance exams and adhere to First United policies and procedures, including Teller Policy.
Dress professionally and perform other related duties assigned by a supervisor.