Teller I

First Bank•Asheville, NC

24d

About The Position

The Teller I performs routine and intermediate branch and customer service duties. The role handles checking and savings deposits, check cashing and withdrawals, loan and other payments, and a range of account and branch transactions. It also supports night depository, vault, safe deposit, branch capture, and imaging research activities. The teller promotes the Bank’s products and services through customer service and referrals, while following security procedures, corporate policies, and applicable federal and state regulations. Incumbents have less than three years of Teller experience.

Requirements

High school diploma or GED.
Less than three years of Teller experience for incumbents in this position.
Work-related experience could include reception or secretarial duties in a business environment.
Business- or financial-industry-related educational experience, including in-house training, formal schooling, or industry curriculum.
Intermediate knowledge of bank operations, products and services, related state and federal laws and regulations, and bank operational policies and procedures.
Excellent organizational and time-management skills and ability to work with minimal supervision.
Intermediate skills using computer terminals, personal computers, mainframe systems, word-processing, spreadsheet, and specialty software.
Exceptional verbal, written, and interpersonal communication skills; ability to use common sense to carry out instructions and instruct personnel.
Valid driver’s license.
Ability to work the hours and days required to complete essential functions as scheduled.
Ability to stand, walk, sit, and use hands and fingers; vision, hearing, speech, dexterity, and visual concentration are required.
Ability to learn, think, concentrate, exercise self-control, and work in a customer-relations environment.
Attention to detail and ability to work as part of a team.
Ability to interact effectively with coworkers and customers and exercise self-control and diplomacy in customer and employee relations.
Ability to exercise discretion and appropriate judgment when necessary.

Responsibilities

Receive retail and commercial checking and savings deposits, verify required documents, and issue receipts.
Cash checks, savings withdrawals, and cash advances; verify authorization, documentation, and transaction limits, and make decisions about questionable items.
Assist with night depository duties, including logging bags, processing deposits, making change orders, issuing receipts, and returning bags to customers.
Assist with opening and closing the vault and balancing vault currency and coin.
Use computer terminals or personal computers to process account activity, determine balances, and resolve problems within authorized limits.
Issue official checks, traveler’s checks, and gift cards.
Cross-sell the Bank’s products and services and refer customers to appropriate staff.
Perform safe deposit duties, control access, and assist customers.
Receive and process stop-payment and hold orders.
Accept loan, credit card, and installment payments.
Balance the cash drawer daily and verify cash bought from or sold to the vault.
Provide customer service and help resolve problems within authorized limits.
Record, file, and update information; sort mail or reports as required.
Answer telephones and direct callers to appropriate Bank personnel.
Process teller work through branch capture and assist with imaging research.
Gather data and process reports, which may include currency transaction, returned-item, overdraft, and callback reports.
Process address changes, check orders, traveler’s checks, incoming and outgoing collections, change orders, and deposit slip corrections.
Type routine letters, reports, and forms; maintain files; copy and fax documents; and order and distribute supplies.
Follow steps to ensure the security of branch personnel and Bank procedures, including understanding opening and closing and other security procedures.
Prepare and verify currency shipment orders as needed.
Complete annual compliance courses and comply with corporate policies, procedures, and applicable federal and state laws and regulations, including the Bank Secrecy Act and Anti-Money Laundering Act.
Adhere to all levels of Service Excellence standards.
Perform other duties as required.