Teller I

First Community Bank•Buckhannon, WV

10d

About The Position

The Teller I is the frontline for customer relations, assisting customers with routine banking transactions and basic service requests promptly, accurately, and politely. The role supports customer satisfaction and revenue growth by providing reliable service, recognizing customer needs, and introducing relevant banking products and services. The Teller I handles cash and negotiable items, processes transactions using the Bank’s Teller Capture software, maintains security and confidentiality, and refers customers to other branch staff when needed. Employees are expected to support First Community Bank’s mission, vision, and values, follow its Standards of Conduct, and complete assigned training within expected timeframes.

Requirements

High school diploma or equivalent.
Proficient verbal and written communication skills, including excellent telephone etiquette and legible handwriting.
Active listening skills and ability to ask questions to clarify and determine customer needs.
Ability to remain composed and professional when dealing with upset customers.
Strong attention to detail.
Excellent math skills.
Trustworthiness and ability to act with integrity.
Customer-satisfaction orientation and interpersonal skills that support a productive, team-oriented work environment.
Ability to lift up to 25 pounds occasionally and stand for extended periods.
Ability to travel as needed.

Nice To Haves

One year of cash-handling experience preferred.
Two years of customer service experience preferred.

Responsibilities

Cash checks and disburse funds after verifying signatures when applicable and confirming sufficient funds.
Accept deposits and confirm transaction accuracy.
Prepare, verify, and issue official checks and loan proceed checks.
Prepare, verify, and process night-deposit items, loan payments, withdrawals, currency and coin orders, safe deposit box payments, and related transactions.
Evaluate checks for endorsements, dates, identification, bank names, and legality.
Enter transactions accurately in the Bank’s Teller Capture software and produce customer receipts.
Maintain a neat, organized work area and safeguard negotiables and confidential records.
Make sales referrals and cross-sell the Bank’s products and services.
Manage risk and detect potentially fraudulent transactions.
Recognize customer needs and introduce products and services, including credit cards, savings accounts, and insurance.
Reconcile the cash drawer by proving transactions and counting and packaging currency and coin.
Assist customers with check orders, online banking access, and debit card support; refer customers to other branch staff as appropriate.
Maintain the defined currency supply and turn in excess or mutilated/unfit currency to the Head Teller.
Follow bank operations, security, and dual-control procedures, and maintain the confidentiality of customer and banking information.
Support the Company’s LIFT program and marketing campaigns, and distribute Tell-a-Friend coupons.
Present new account sales information in person and over the phone.
Complete assigned training within expected timeframes.
Support First Community Bank’s mission, vision, and values and comply with the Company Standards of Conduct.