Teller I

Enterprise Bank & Trust•Kirkwood, MO

14d

About The Position

The Teller I provides prompt, efficient, and friendly service to clients. The role processes business and consumer transactions, sometimes involving heavy cash handling, and performs minor account maintenance tasks as trained and assigned. The Teller responds to client inquiries, identifies additional financial needs and refers clients to internal experts, and educates clients about the bank’s technology. The role also supports branch operations and team goals, follows safe and sound banking practices, and may assist with opening and closing the branch.

Requirements

High school diploma or equivalent.
Customer service experience.
Strong math and problem-solving skills.
Excellent interpersonal and customer service skills, with the ability to cross-sell products and services.
Maintain confidentiality of client transactions and bank records.
Team-oriented, positive attitude, and ability to work well with others.
Strong oral and written communication skills.
Ability to operate standard office equipment, such as computer workstations, calculators, and copiers.
Ability to prioritize, handle multiple tasks, and work independently.
Strong organizational skills and attention to detail, with a high degree of accuracy.
Willingness to travel to other locations as necessary for branch coverage.
Proficiency operating a personal computer, including Microsoft Word and Excel.
Google Suite.
IBS.
Salesforce.

Nice To Haves

Experience working in an environment with individual and team goals.
One year of cash handling experience.

Responsibilities

Accurately process debit and credit transactions in compliance with established policies and procedures while maintaining an acceptable balance record.
Respond to clients’ needs and inquiries in a courteous and friendly manner.
Perform minor account maintenance tasks as trained and assigned, including address changes, debit card maintenance, and check ordering.
Refer customers to internal experts when additional financial goals and needs are recognized.
Educate clients on bank technology, including mobile and online banking, ATMs, and ITMs.
Support branch and fellow team members by achieving goals and sharing responsibility for daily tasks.
Follow safe and sound banking practices, including applicable laws and regulations.
Assist with opening and closing the branch according to corporate security procedures.
Perform other miscellaneous duties as assigned.