Teller I ( Full Time) - East Plano

PROSPERITY BANK•Plano, TX

About The Position

The Teller I processes customer transactions and supports day-to-day teller functions, including deposits, withdrawals, loan payments, cashing negotiable items, transfers, and sales of official checks and other financial products. The role promotes the Bank’s products and services while delivering courteous, professional customer service and protecting customer information. The Teller operates an online teller terminal, balances cash, identifies and resolves discrepancies, follows established teller procedures and compliance requirements, and maintains accurate records. The position also coordinates with colleagues and management, may assist with training or orientation, and performs related clerical, night-drop, and work-area maintenance duties as assigned. This position has no supervisory responsibilities.

Requirements

High school graduate or equivalent.
At least one year of related experience and cash-handling experience.
Good communication skills.
Professional appearance, dress, and attitude.
Good math and typing skills.
Ability to operate related computer applications and business equipment, including an adding machine, typewriter, copy machine, coin and money-counting machines, and telephone.
Complete the required training and webinars in the 90-day plan; proficiency areas listed include Mentor Program, DNA Standard/UX, CTR/MIL understanding, IVIEW, product knowledge, ATM balancing, WITS/Wires (minimum domestic), risk management, and dual control.

Nice To Haves

Understanding of bank operations preferred.
Previous teller experience preferred.

Responsibilities

Represent the Bank courteously and professionally.
Receive and process deposits and loan payments.
Cash checks and other negotiable instruments; examine documents for endorsements and negotiability.
Process transfers between accounts and credit-card cash advances.
Sell traveler’s checks, official checks, and money orders.
Verify and balance cash daily, promptly detecting and resolving discrepancies.
Follow teller procedures and compliance requirements, and maintain the required proof-error standard.
Offer Bank products and services to meet customer needs and strengthen client relationships.
Resolve client requests and inquiries promptly, operate the online teller terminal, and protect customer privacy.
Coordinate with area personnel and management; assist colleagues and provide training or orientation as needed.
Keep the supervisor informed of area activities, problems, or concerns; complete reports and records accurately and promptly.
Attend meetings and training that may occur on weekdays, evenings, and/or Saturdays.
Perform night-drop functions and related clerical duties as assigned.
Keep work areas clean, secure, and well maintained.
Perform other duties as assigned.