Teller I ( Full Time) - East Plano

PROSPERITY BANK•Plano, TX

About The Position

The Teller I processes customer deposits, withdrawals, loan payments, transfers, checks, and other negotiable instruments while providing courteous service and promoting the bank’s products and services. The role requires accurate cash handling, daily balancing, compliance with teller procedures and security requirements, and prompt resolution of discrepancies and customer inquiries. The Teller I operates an online teller terminal, protects customer information, maintains professional relationships with clients and colleagues, and assists area personnel and with training or orientation as needed. Additional duties may include night drop functions, clerical work, reports and records, and keeping work areas clean, secure, and well maintained. This role has no supervisory responsibilities.

Requirements

High school graduate or equivalent.
At least one year of related experience and cash handling experience required.
Good communication skills.
Professional appearance, dress, and attitude.
Good math and typing skills.
Ability to operate related computer applications and business equipment, including an adding machine, typewriter, copy machine, coin and money counting machines, and telephone.
Complete required training and webinars in the 90-day plan.
Knowledge or proficiency in Mentor Program, DNA Standard/UX, CTR/MIL understanding, IVIEW, product knowledge, ATM balancing, WITS/Wires—minimum domestic, risk management, and dual control.

Nice To Haves

Understanding of bank operations preferred.
Previous Teller experience preferred.

Responsibilities

Process deposits, withdrawals, loan payments, and transfers between accounts.
Cash checks and other negotiable instruments; examine documents for endorsements and negotiability.
Sell traveler’s checks, official checks, and money orders, and process credit card cash advances.
Verify and balance cash daily, maintain balancing records, and promptly detect and resolve discrepancies.
Promote and cross-sell bank products and services to meet customer needs and build client relationships.
Follow teller procedures and compliance requirements, including maintaining customer privacy and adhering to security procedures.
Respond courteously and promptly to customer requests, inquiries, and problems.
Operate an online teller terminal and perform related clerical duties, including night drop functions as assigned.
Maintain effective working relationships with clients, area personnel, and management; assist colleagues and support training or orientation as needed.
Keep supervisors informed of activities and concerns, and complete required reports and records accurately and promptly.
Attend meetings and training classes, which may be held on weekdays, evenings, and/or Saturdays.
Ensure work areas are clean, secure, and well maintained.