Teller I

First United Bank•Denison, TX

About The Position

The Teller I provides exceptional service to bank customers by conducting appropriate transactions and referring customers to the appropriate bank departments to meet their needs. The role handles a range of deposits, withdrawals, check-cashing, loan-payment, and currency transactions while following bank policies, applicable regulations, disclosure requirements, and customer privacy protections. The position also promotes and cross-sells bank products and services, answers basic account questions, balances teller drawers and other cash locations, completes required transaction reporting, and participates in sales and community bank meetings. The employee handles complaints and escalates issues when appropriate, completes annual compliance exams, and adheres to First United policies and professional dress standards.

Requirements

High school diploma or GED.
Basic mathematical skills.
Exceptional customer service skills.
Good problem-solving and decision-making skills.
Good judgment and the ability to make on-the-spot decisions about customer transactions while balancing customer satisfaction with the bank’s exposure to loss or fraud.
Ability to work in a fast-paced environment and under pressure.
Ability to communicate effectively with customers through written, verbal, and non-verbal communication.
Ability to use email, phone, and other communication tools.
Dependability and ability to adhere to timelines and schedules.

Nice To Haves

Cash handling, sales, or customer service experience.
Prior teller experience.

Responsibilities

Explain, promote, and sell products and services such as traveler’s checks, savings bonds, money orders, and cashier’s checks.
Cross-sell additional bank products and direct customers to representatives for new accounts or investment needs.
Receive checking and savings deposits, verify cash and endorsements, confirm identification for cash back, and issue deposit receipts.
Identify counterfeit currency.
Examine deposited checks, determine funds availability according to regulations, and complete Hold Notices when necessary.
Cash checks and pay out money after verifying signatures and customer balances; process savings withdrawals.
Enter transactions into the computer and issue computer-generated receipts.
Answer basic customer inquiries about service charges and account histories while following disclosure, regulatory, and consumer privacy requirements.
Accept loan payments, verify payment amounts, and issue receipts.
Buy and sell currency from the vault as needed while ensuring teller drawer cash limits are not exceeded.
Receive FICA payments and verify deposit coupons and check payees.
Follow procedures for removing accounts from dormancy.
Place holds on accounts for uncollected funds unless pre-approval is obtained from an officer or supervisor.
Balance the teller drawer daily, including periodic batching of cashed checks.
Count and balance cash in automated teller machines and night depositories.
Count and roll loose coins.
Enter required information into Vertex for Currency Transaction and Log Entry Reports.
Attend weekly sales meetings and monthly community bank meetings.
Handle customer complaints and escalate issues to a supervisor as needed.
Recommend possible methods for improving the department to a supervisor.
Complete all required compliance exams annually.
Adhere to First United policies and procedures, including the Teller Policy, and dress professionally.
Perform other related duties assigned by a supervisor to meet the organization's ongoing needs.