TELLER I

Stockman Bank of Montana•Missoula, MT

21d

About The Position

This entry-level teller position greets customers and handles a broad range of banking services and customer transactions. The role involves extensive customer contact, processing transactions, recommending additional products, and referring customer needs and business leads to Bank officers. Tellers must follow banking regulations and procedures while protecting the Bank’s assets and customer information. The position may provide an opportunity to progress to Teller II by learning additional responsibilities, completing teller training, and performing well in essential teller functions. The responsibilities listed are minimum responsibilities; management may request additional duties. The posting refers applicants to an attachment for the full description, including physical and mental demands.

Requirements

Strong commitment to providing exceptional customer service.
Good interpersonal and team skills, with the ability to develop effective working relationships.
Previous personal and computer experience.
Follow banking regulations and procedures and protect the Bank’s assets and customer information.

Responsibilities

Greet customers and provide courteous, professional customer service.
Perform basic paying and receiving functions, including cashing checks and handling deposits, savings withdrawals, loan accounts, and escrow accounts.
Balance currency and coin and fill customer change orders.
Process mail and night depository items, and process cash advances.
Issue cashier checks, Visa Travel Money Cards, and Visa Gift Cards; redeem U.S. Savings Bonds; and buy and sell Canadian currency.
Buy and sell cash internally to and from vault supply.
Process transactions and work accurately and efficiently through the teller platform.
Follow the maintenance schedule for assigned image-capturing equipment.
Store items properly and protect customer information.
Safeguard assigned cash and currency, comply with cash limits and dual-control procedures, and balance assigned cash according to policy.
Process off-ages by the end of the day and assist with securing the Bank’s cash, coin, and negotiable instruments.
Promote the Bank through quality customer service, product promotion, professional conduct, and a diligent work ethic.
Handle transactions promptly and professionally, respond effectively to customer questions and problems, and use listening and observation to identify and address customer needs.
Identify sales opportunities, recommend additional products, and refer business and leads to Bank officers.
Stay informed about products and services and promptly relay customer comments or complaints to the direct supervisor.