Teller I

Alabama One Credit Union•Northport, AL

About The Position

The Teller serves as a front-line ambassador for Alabama ONE Credit Union, conducting routine financial transactions and providing members with information and recommendations as needed. The role sets a standard of excellent service and supports member relationships through attentive, service-focused interactions.

Requirements

High school diploma or GED.
Cash handling experience.
Basic computer skills.
High degree of tact and professionalism.
Strong dedication to accuracy and efficiency.
Commitment to providing excellent member service.

Nice To Haves

At least 1 year of experience in cash handling, retail, or customer service.

Responsibilities

Receive and process member financial transactions, including deposits, withdrawals, and loan payments.
Sell money orders and other negotiable instruments to members, and transfer amounts between member accounts as directed.
Post transactions to member accounts and maintain member records.
Open and close assigned computer terminal accounts daily, maintain assigned cash and transactions, and balance to the terminal teller/close report.
Operate consistently with Alabama ONE’s mission statement and ensure an excellent member experience for branch patrons.
Maintain professional conduct and appearance and observe the credit union dress code.
Understand and comply with applicable laws and regulations, including the Bank Secrecy Act, privacy requirements, and funds availability rules.
Complete operational tasks while minimizing risk and following credit union policies and procedures.
Assist with operational tasks, including reviewing mobile and ITM checks for potential holds, retrieving statement and check copies, and performing account maintenance functions assigned by the Operations Team.
Count cash and process and post transactions accurately; keep the cash drawer balanced, within assigned limits, and secure.
Welcome member inquiries, identify needs, suggest relevant products and services, and make referrals to partners as needed.
Participate in ongoing training to enhance skills, maintain proficiency, and improve job performance.
Maintain the confidentiality of sensitive credit union records, personnel files, and internal matters.
Support member retention and loyalty through service-focused interactions.
Maintain dependable attendance and punctuality.
Drive to and support another branch within the market when asked.
Safely handle, lift, and transport coin bags or boxes, which may weigh up to 30 pounds; lift coin to and from machines, vaults, and customer counters using proper techniques and operate coin sorters.
Perform other duties as assigned.