Teller I

Great Southern Bank • Knoxville, IA

21d • $14 - $15

About The Position

The Teller I provides customer service, refers customers to bank products and services, and processes financial transactions accurately and efficiently. The role is responsible for maintaining the security of assigned cash, balancing daily transactions, verifying cash totals, and properly documenting and reviewing cash differences. The Teller I follows bank security policies and procedures, protects confidential customer and facility information, and complies with bank policies, procedures, and applicable banking regulations.

The position requires regular attendance, punctuality, a professional appearance, and clear communication in person and through phone, email, and written correspondence. The schedule is Monday through Friday, 1:00 PM to 5:15 PM, with rotating Saturdays from 8:45 AM to 12:15 PM, for a total of 20–25 hours per week.

Requirements

• High school diploma or GED.
• 0 to 6 months of related experience or training.
• Regular use of desktop or laptop computers, basic operating systems, and specialized software systems.
• Basic experience with alphanumeric data entry, PowerPoint, Excel, and word processing.
• Ability to add, subtract, multiply, and divide.
• Ability to meet the physical requirements of the role, including occasional lifting or moving of up to 50 pounds.

Nice To Haves

• Prior banking or cash handling experience is preferred.

Responsibilities

• Represent the bank courteously and professionally, apply the 5 Winning Ways of Customer Service, and meet or exceed Secret Shop score expectations.
• Maintain basic working knowledge of bank services and products and refer customers appropriately; meet referral expectations and use the CRM program accurately and consistently.
• Balance daily transactions, verify cash totals, locate cash differences, and ensure differences are documented and reviewed.
• Process transactions efficiently and accurately while meeting or exceeding POD error expectations.
• Maintain confidentiality of customer account information, security alarm codes, and facility codes; implement bank security procedures and attend annual BSA and security training.
• Comply with and implement bank policies and procedures and maintain working knowledge of applicable banking regulations.
• Maintain regular and reliable attendance, punctuality, and personal appearance; communicate clearly through in-person, phone, email, and written correspondence.
• Follow company policies and applicable banking rules, regulations, and laws, including BSA/AML requirements.
• Perform other related duties as required or assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED