Teller I

First Community Bank•Buckhannon, WV

18d•$13 - $18

About The Position

The Teller I serves as a frontline contact for customer relations at First Community Bank, assisting with routine banking transactions and basic customer service requests accurately, efficiently, and courteously. The role supports customer satisfaction and revenue growth by helping customers with banking needs, identifying opportunities to introduce bank products and services, and referring customers to other branch staff as appropriate. The Teller I also handles cash and negotiable items, maintains transaction accuracy and confidentiality, follows security and dual-control procedures, and completes assigned training.

Requirements

High school diploma or equivalent.
Proficient verbal and written communication skills, including excellent telephone etiquette and legible handwriting.
Active listening skills and ability to ask questions to clarify or determine customer needs.
Ability to remain composed and professional when dealing with upset customers.
Strong attention to detail.
Excellent math skills.
Trustworthiness and ability to act with integrity.
Customer-satisfaction orientation and interpersonal skills that support a productive, team-oriented work environment.
Ability to lift up to 25 pounds occasionally and stand for extended periods.
Ability to travel as needed.

Nice To Haves

One year of cash handling experience preferred.
Two years of customer service experience preferred.

Responsibilities

Cash checks and disburse funds after verifying signatures when applicable and confirming sufficient funds.
Accept deposits and confirm transaction accuracy.
Prepare, verify, and issue official checks and loan proceed checks.
Prepare, verify, and process night-deposit transactions, loan payments, withdrawals, currency and coin orders, and safe deposit box payments.
Review checks for endorsements, dates, recipient identification, bank names, and legality.
Record transactions accurately in the Bank’s Teller Capture software and produce customer receipts.
Maintain an organized work area and protect negotiable items and confidential records.
Make sales referrals and cross-sell the Bank’s products and services.
Manage risk and identify potentially fraudulent transactions.
Recognize customer needs and introduce products and services such as credit cards, savings accounts, and insurance.
Reconcile the cash drawer by proving transactions and counting and packaging currency and coin.
Assist customers with check orders, online banking access, and debit card support, referring them to other branch staff when appropriate.
Maintain the defined currency supply and turn in excess or unfit currency to the Head Teller.
Follow bank operations, security, and dual-control procedures.
Protect the confidentiality of customer and banking information.
Support the Company’s LIFT program and marketing campaigns, including distribution of Tell-a-Friend coupons.
Present new-account sales information in person and over the phone.
Complete assigned training within expected timeframes.
Support First Community Bank’s mission, vision, and values and comply with the Company Standards of Conduct.