Teller I

LEGEND BANK•, TX

17d

About The Position

The Teller I provides teller services, including processing deposits, withdrawals, check cashing, loan payments, and other customer transactions. The role uses knowledge and judgment to verify transaction validity and provides sincere, responsive customer service. The teller safeguards and balances a cash drawer, follows fraud-prevention and compliance procedures, and maintains the security and confidentiality of records and information. The position may also perform special customer-requested services and additional duties or schedule changes as assigned.

Requirements

High school education or equivalent.
Six months to one year of cash-handling or retail experience.

Responsibilities

Greet customers and non-customers as they enter the bank.
Accept and verify customer deposits and process loan payments.
Cash checks and process less-cash transactions within authorized limits; obtain supervisor approval for transactions exceeding those limits.
Follow procedures to prevent fraud, including verifying identification and marking up accounts.
Safeguard and balance the cash drawer to a $0.00 outage each day and maintain specified cash drawer limits.
Complete applicable logs and assist with end-of-day balancing procedures.
Meet or exceed goals set by retail management, including goals related to referrals, balancing, and attendance.
Follow compliance procedures for reporting applicable transactions, including CTRs, SARs, monetary logs, Regulation CC holds, and internal audits.
Provide consistent customer service according to branch management standards and retail mystery-shop requirements.
Maintain the security and confidentiality of pertinent information and records.
Adapt to additional duties, projects, or schedule changes as assigned or directed.
Perform special services requested by customers, such as selling cashier's checks and gift cards and processing cash transactions.