Teller I

Great Southern Bank•Willard, MO

About The Position

Great Southern Bank’s Teller I provides customer service and processes financial transactions accurately and efficiently. The role includes referring customers to appropriate bank products and services, maintaining security of assigned cash, balancing daily transactions, and verifying cash totals. The Teller I represents the bank professionally, protects customer and bank information, and follows applicable policies, procedures, and banking regulations. The position requires regular attendance and clear communication through in-person, phone, email, and written correspondence. The role is scheduled Monday through Friday from 8:00 AM to 6:15 PM, with rotating Saturday hours from 7:45 AM to 12:15 PM. Total hours are 15–20 per week. Great Southern Bank states that it will consider reasonable accommodations for applicants and employees.

Requirements

High school diploma or GED.
0 to 6 months of related experience or training.
Regular use of a desktop or laptop computer, basic operating systems, and specialized software systems.
Basic experience with alphanumeric data entry, PowerPoint, Excel, and word processing.
Ability to add, subtract, multiply, and divide.
Ability to meet the physical requirements of the role, including occasional lifting or moving of up to 50 pounds.

Nice To Haves

Prior banking or cash-handling experience is preferred.

Responsibilities

Represent the bank courteously and professionally, applying the 5 Winning Ways of Customer Service and meeting or exceeding Secret Shop expectations.
Understand and refer customers to appropriate Great Southern Bank services and products; meet referral expectations and use the CRM program accurately.
Balance daily transactions, verify cash totals, locate cash differences, and ensure differences are documented and reviewed.
Process financial transactions efficiently and accurately, meeting or exceeding POD error expectations.
Maintain confidentiality of customer account information, security alarm codes, and facility codes.
Implement bank security policies and procedures and attend annual BSA and Security training.
Comply with and implement bank policies and procedures and maintain working knowledge of applicable banking regulations.
Maintain regular and reliable attendance, punctuality, and personal appearance.
Communicate clearly and efficiently through in-person, phone, email, letters, and other correspondence.
Follow company policies and applicable banking rules, regulations, and laws, including BSA/AML requirements.
Perform other related duties as required or assigned.