Teller I

Southside Bank • Fort Worth, TX

2d • Onsite

About The Position

The Teller I creates memorable customer experiences by delivering consistent, value-added service and building lasting customer relationships. The role processes teller transactions—including deposits, withdrawals, check cashing, and change orders—with accuracy and sound judgment, referring questionable items to an Assistant Branch Manager or above. The Teller maintains a professional appearance and provides accurate, courteous service while following bank policies, procedures, and applicable laws and regulations.

The position supports customer service, operational excellence, and positive team relations. Responsibilities include identifying customer needs and cross-selling opportunities, protecting sensitive information, maintaining cash drawer limits and daily balancing standards, complying with fraud-prevention and reporting requirements, and assisting with branch opening and closing duties. Additional duties and special projects may be assigned.

The role requires a high school diploma or equivalent, proficiency in typing, 10-key calculator use, and data entry, and excellent oral and written communication skills. Completion and comprehension of Southside Bank’s New Employee Orientation, Teller Training, Teller Advanced, and Professional Teller instructor-led classes is required. A minimum of six months of cash-handling or customer-service experience is preferred.

Requirements

• High school graduate or equivalent.
• Proficiency in typing, 10-key calculator use, and data entry.
• Excellent oral and written communication skills.
• Completion and comprehension of Southside Bank instructor-led New Employee Orientation, Teller Training, Teller Advanced, and Professional Teller classes.
• Ability to meet the position’s physical demands, including remaining stationary for 75% of the time, frequently moving within the branch, and transporting up to 25 pounds of coin 5–25 feet, up to five times per day.

Nice To Haves

• At least six months of cash-handling or customer-service experience.

Responsibilities

• Deliver Southside Bank’s customer service standards during each customer interaction and provide enthusiastic, professional, and courteous service.
• Process deposits, withdrawals, check cashing, change orders, and other teller transactions accurately and efficiently.
• Use knowledge and judgment to verify transaction validity and refer questionable items or transactions exceeding authorized limits to a supervisor.
• Build customer confidence and trust through accurate and efficient work, and meet or exceed operational and sales goals, including balancing and attendance goals as applicable.
• Make customer thank-you calls and follow up on problem resolution as directed by management.
• Know and explain the Bank’s products and services, recognize cross-selling opportunities, identify customer needs, and direct customers to other Bank departments as needed.
• Maintain the security and confidentiality of sensitive Bank information and accurately communicate account information.
• Follow Bank policies and procedures, including fraud-prevention procedures such as verifying identification and reviewing account history and recourse.
• Follow compliance procedures and verify the accuracy of applicable reporting, including CTRs, SARs, monetary logs, and Regulation CC holds.
• Maintain cash drawer limits, meet daily balancing standards, follow Teller Over/Short Policies, and report cash outages to management.
• Perform customer-requested services such as selling official checks, processing cash advances and loan payments, completing stop payments and cardholder claim statements, and redeeming savings bonds.
• Process collection items, including dealer drafts and foreign items.
• Comply with audit policies, applicable laws and regulations—including the Bank Secrecy Act and related anti-money-laundering laws—and the Bank’s Information Security Program.
• Continue professional development through training, seminars, or professional associations as applicable.
• Contribute to a positive and caring environment for customers and employees and participate in team efforts to achieve departmental and company goals.
• Assist with branch opening and closing duties.
• Participate in special projects, comply with safety policies and procedures, report unsafe activities, and perform additional assigned duties.

Benefits

• Medical, prescription drug, dental, and vision insurance for team members and dependents, with eligibility beginning on the first day of employment.
• 401(k) with a match.
• Basic, voluntary, and dependent life insurance.
• Paid time off.
• Paid bank holidays.
• Workplace wellness programs.
• Employee assistance programs.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED