Teller I

Glacier Bancorp, Inc.•Cody, WY

About The Position

The Teller I serves as a bank front-line representative, delivering customer service and accurately processing financial transactions. The role assists customers with transactions, account inquiries, and product information while maintaining confidentiality and complying with applicable laws, regulations, and bank policies. Tellers are expected to uphold First Bank of Wyoming’s Core Values and demonstrate professionalism, adaptability, and problem-solving skills. The position involves customer-facing work and regular in-person contact in a shared, climate-controlled indoor workplace with moderate noise. The schedule must be available between 7:45 AM and 6:00 PM, Monday through Friday. The employee must be able to work extended hours or travel off site when required or requested by management. Occasional travel of fewer than 10 days per year may be required. The role requires frequent computer work, sometimes averaging 6–8 hours per day, and operation of routine office equipment. Physical duties may include sitting, repetitive hand use, talking and hearing, and occasionally standing, walking, lifting, reaching, climbing, balancing, stooping, kneeling, crouching, pushing, and pulling. The position is classified as medium work, involving exertion of up to 50 pounds occasionally, 25 pounds frequently, and 10 pounds constantly. Close visual acuity is required for computer work, reading, inspecting, and handling small items.

Requirements

High school diploma or equivalent.
Zero to one year of similar or related experience, including preparatory experience.
Availability between 7:45 AM and 6:00 PM, Monday through Friday.
Self-motivated, detail-oriented, and passionate about customer service.
Strong organizational and time-management skills, including the ability to prioritize multiple tasks and perform under pressure.
Strong problem-solving ability, adaptability, and flexibility.
Effective verbal and written communication skills; ability to follow complex instructions and maintain confidentiality.
Proficiency in basic computer applications and standard office equipment.
Ability to work independently and collaboratively while maintaining professionalism.
Ability to handle multiple priorities calmly, exercise discretion, and maintain composure in deadline-driven and fast-paced conditions.
Ability to perform the job functions independently or with limited supervision, follow written and oral instructions, and communicate clearly.
Ability to provide professional service to people from diverse backgrounds and exercise discretion with confidential matters.
Ability to meet the described physical demands, including medium work and operation of routine office equipment.
Ability to work extended hours or travel off site when required or requested by management; capable of occasional travel of fewer than 10 days per year.
Legally authorized to work in the United States; the employer does not sponsor work visas.

Nice To Haves

Prior cash-handling experience.
Prior banking experience.
Prior customer-service experience.

Responsibilities

Greet customers warmly and deliver service in accordance with the bank’s Quality Service Standards and My Service Pledge.
Assist customers with financial transactions, account inquiries, and product information; take ownership of issues and ensure timely resolution.
Accurately process deposits, withdrawals, check cashing, loan payments, cashier’s checks, wires, cash advances, account transfers, savings bonds, and change orders within established guidelines.
Balance the teller drawer, cash vault, coin machine, and Teller Cash Recycler daily; maintain cash limits and safeguard currency.
Identify and manage transaction risks, including counterfeit currency and fraudulent activity, and follow security protocols.
Assist with account maintenance, including closures, name and address changes, dormant account forms, foreign currency transactions, and online banking enrollment; explain bank products and services as appropriate.
Perform computer transaction and check-handling tasks, including endorsements, Regulation CC holds, OFAC procedures, and check-cashing policies.
Maintain knowledge of teller and branch limits and procedures for overrides and approvals; understand bank products and review brochures with new customers.
Research, troubleshoot, and resolve customer and internal inquiries about policies, practices, and products, exercising independent judgment under minimal supervision.
Comply with company policies and procedures and applicable laws and regulations, including the Bank Secrecy Act, Patriot Act, and Office of Foreign Assets Control requirements.
Complete required compliance and security training within designated timeframes, seek clarification or additional training when needed, and report security risks to management.
Keep management informed about area activities and significant problems; attend and actively participate in required meetings.
Support the bank’s mission through community service and bank-sponsored activities while representing the bank professionally.
Maintain professional appearance, confidentiality, punctuality, flexibility, adaptability, reliable attendance, and a positive attitude toward customers and coworkers.
Maintain a clean, organized, customer-friendly work area and safeguard confidential information.
Perform additional duties as requested or assigned.

Benefits

Medical, dental, vision, and life insurance for employees and eligible dependents, subject to plan documents.
Health savings account option.
Employee Assistance Program (EAP).
Health rewards program.
Retirement savings plan, including 401(k) and profit-sharing plans.
Short- and long-term disability benefits.
Education and training benefits.
Discounts on banking products and services.
Paid Time Off (PTO) plan.
Paid holidays.