Teller I

RCB Bank•Winfield, KS

20d•Onsite

About The Position

The Teller I provides excellent customer service while accurately and efficiently processing financial transactions in accordance with bank policies, procedures, and regulatory requirements. This role supports customer service standards across a multi-branch network by promoting products and services that enhance customers’ banking experience and helps safeguard bank assets by following fraud-prevention, cash-handling, and security procedures. The position works in an office environment within a climate-controlled facility, which may be high-traffic during peak service times. It involves frequent use of a telephone, computer, and other office equipment; employees are typically seated at a personal desk for most of the day. The teller performs job functions with general supervision, works effectively both independently and as part of a team, and is expected to maintain regular, reliable attendance and work varying hours.

Requirements

Customer service experience.
Successfully complete the teller essentials training program after hire.
Communicate clearly and effectively with customers and co-workers.
Understand basic fraud indicators and follow appropriate escalation procedures.
Manage multiple tasks or projects and deadlines simultaneously.
Work effectively independently and as a team member, including with diverse co-workers, staff, and customers.
Maintain regular and reliable attendance and be able to work varying hours.

Nice To Haves

Previous cash-handling experience.
Previous teller experience.
Interest in community involvement.

Responsibilities

Obtain customer identification, signatures, and other required information; record and process transactions according to regulations and procedures.
Examine cash, checks, and other transaction documents to verify authenticity, detect potential fraud or suspicious activity, and protect against financial loss.
Follow procedures for escalating transactions or behaviors that appear unusual or outside normal activity.
Assist customers professionally with questions and concerns during transactions, provide accurate information, and refer issues to supervisors or appropriate departments when needed.
Balance the cash drawer at the end of the shift and report outages to the Teller Supervisor.
Promote products and services that enhance customers’ banking experience.