Teller I

Investar Bank National As•Baton Rouge, LA

18d

About The Position

The Teller I performs routine and intermediate branch and customer service duties. The role accepts retail and commercial checking and savings deposits, processes loan payments, cashes checks and savings withdrawals, and assists with night depository duties. The Teller promotes business by maintaining good customer relations and referring customers to appropriate staff for new services. The position also supports cash drawer and vault balancing, safe deposit access and reporting, customer inquiries and problem resolution, and other teller transactions. The employee ensures their work complies with applicable laws, regulations, policies, and guidelines.

Requirements

High school diploma or general education degree (GED).
Minimum of 6 months of previous cash-handling experience in a customer service environment.
Intermediate skills in computer terminal and personal computer operation, host computer systems, and word processing, spreadsheet, and account-opening software programs.
Intermediate typing skills to meet the production needs of the position.
Basic math skills, including calculating interest and balancing accounts; performing arithmetic with whole numbers, common fractions, and decimals; locating routine mathematical errors; and counting currency, coin, and negotiable instruments in a timely manner.
Effective verbal, written, and interpersonal communication skills, including the ability to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and communicate clearly with customers and employees.
Ability to deal with difficult problems involving multiple facets and variables in non-standardized situations.
Effective organizational and time management skills.
Ability to work with general supervision while performing duties.
Ability to work under stress and meet deadlines.
Ability to operate a keyboard if required to perform essential job functions.
Ability to read and interpret a document.
Ability to travel if required to perform essential job functions.
Ability to lift, move, or carry approximately 20 pounds if required to perform essential job functions, subject to the stated accommodation provision.

Responsibilities

Receive retail and commercial checking and savings deposits, verify that deposit documents are complete and in proper form, and issue receipts.
Cash checks and savings withdrawals and make cash advances.
Confirm that documents are properly authorized, in proper form, and within authorized limits.
Make decisions when questionable items are presented for cashing.
Assist with night depository duties, including logging bags, processing deposits, making change orders, issuing receipts, and returning bags to customers.
May assist with opening and closing the vault daily and balancing vault currency and coin.
Promote and cross-sell the Bank’s products and services by helping customers select services to meet their needs and referring them to appropriate staff as needed.
Establish proper identification of new customers and determine the need for and extent of reference investigation.
Balance the cash drawer daily and verify cash being returned to the vault.
Answer telephones and direct callers to the proper Bank personnel.
Provide effective customer service and assist in resolving problems within given authority.
Perform safe deposit duties by controlling access, assisting customers, and processing affiliated reports.
Operate a personal computer to process account activity, determine balances, and resolve problems within given authority.
Perform other duties, including issuing official checks and traveler’s checks; receiving and processing stop-payment and hold orders; and accepting loan, installment, and collection payments.
Ensure own work complies with applicable laws, regulations, policies, and guidelines.
Perform all other duties as assigned.