Teller I

Dime Bank•Norwich, CT

24d•$17 - $20

About The Position

The Teller I provides consistent, high-quality customer service by identifying customer needs and making cross-selling and referral opportunities while accurately processing financial transactions in strict accordance with bank policies. The role is based in a general office environment and reports to the Head Teller. The position processes customer transactions, handles routine service concerns, promotes or refers bank products and services, and works toward defined sales, referral, and service goals. It also involves balancing cash drawers and servicing automated teller machines and night depositories. The Teller I may occasionally fill in at other branches and participates in community service while representing Dime Bank professionally.

Requirements

High school diploma or equivalent.
Adherence to the bank’s training policies and requirements.
Aptitude for mathematics.
Ability to follow instructions, policies, procedures, and confidential protocols strictly.
Compliance with applicable federal and state banking regulations and Dime Bank policies and procedures.
Excellent customer service, customer relationship-building, and product and service referral skills.
Strong communication skills.
Competent keyboard skills and familiarity with computers.
Organizational skills and the ability to maintain an organized, efficient workspace.
Initiative.
Ability to work closely and harmoniously with others in a busy environment.
Ability to stand for extended periods and lift bags of coin.

Responsibilities

Process customer transactions in accordance with bank procedures, including savings, checks, bonds, cash, travelers checks, loan payments, and night deposits.
Resolve routine customer service concerns or notify the appropriate authority.
Explain, promote, refer, and sell products and services based on customer needs.
Meet or exceed defined sales, referral, and service goals.
Cash checks and pay out money after verifying signatures and customer balances according to check-cashing guidelines.
Process transactions using the bank’s operating systems.
Balance currency, coin, and checks in the cash drawer accurately and on time, including at shift’s end, in accordance with bank guidelines.
Remove deposits from, count, and balance cash in automated teller machines and night depositories.
Perform other assigned duties essential to branch operations.
Occasionally fill in at other branches at management’s request.
Participate in community service and represent Dime Bank professionally.