Teller I

Centennial Bank•Vilonia, AR

25d

About The Position

The Teller I conducts customer transactions quickly, accurately, and efficiently while meeting or exceeding service quality standards. The role safeguards assigned bank assets and contributes to the bank’s growth by promoting and cross-selling bank products and services. The position may also support basic consumer account openings after cross-training and may require work at an alternative location within the region or market. The role requires a high school diploma or GED, basic math and 10-key skills, and cash-handling experience in a business environment. The employee must communicate effectively with customers and colleagues, maintain a positive and professional attitude and appearance, and be flexible in availability for the work schedule. Work involves periodic exposure to noise and intermittent standing, walking, pushing, carrying, or lifting. The work is semi-repetitive and low physical, with a usually moderate noise level.

Requirements

High school diploma or GED; education and experience section also describes an equivalent of four years of high school or GED, plus 0 to 6 months of related experience and/or training, or an equivalent combination of education and experience.
Cash-handling experience in a business environment.
Basic math skills, including adding, subtracting, multiplying, and dividing using money and other forms of measurement.
Basic 10-key skills.
Ability to communicate effectively and respond to questions in person-to-person and small-group situations.
Ability to carry out simple multi-step instructions and handle standardized situations with limited variables.
Mental alertness and adaptability to office and field-area work routines.
Ability to maintain a positive, friendly, and professional attitude and appearance.
Flexible availability for the work schedule.
Ability to lift or move coin bags up to 50 pounds; the physical activities section also states frequent lifting or moving up to 50 pounds and regular lifting or moving up to 25 pounds.
Basic spreadsheet and word-processing/typing skills.

Responsibilities

Receive and pay out cash; handle negotiable items, loan payments, deposits, withdrawals, and transfers.
Set up, close, and balance the teller station.
Record sales of monetary instruments.
Assist customers with inquiries in person or by telephone.
Maintain a neat and well-stocked teller area.
Cross-sell bank products and services.
Follow established limits to protect customer accounts and support bank safety and soundness.
Adhere to bank policies and procedures.
Assist with balancing the vault, ATM, night drop, and coin machine.
Properly scan bank documents and proof work.
Exercise judgment when applying holds and making check-cashing decisions.
Cross-train to be available to open basic new consumer accounts.
Adhere to the work schedule and maintain flexible availability.
Maintain a positive, friendly, and professional attitude and appearance.
Work at an alternative location within the region or market when required.
Remain alert and work safely.
Complete required BSA/AML and other assigned compliance training.
Perform other related duties as required or assigned.