Teller I

First Interstate BancSystem • Kalispell, MT

8d • Onsite

About The Position

The Teller is responsible for daily teller transactions in the lobby and drive-up locations of the Kalispell, Montana North branch. The role delivers outstanding client service and develops and maintains client relationships by recognizing opportunities to refer clients to additional products and other lines of business.

The Teller handles a variety of client account services and transactions, responds to questions in person and over the telephone, and completes special client requests. The position also reconciles a cash drawer, follows bank operations and security procedures, protects confidential information, and supports the branch team. Typical work hours vary based on scheduling and business need; regular and predictable attendance is required. Travel is as needed.

Requirements

• High school diploma or General Education Degree (GED).
• Ability to handle confidential and sensitive information with discretion.
• Strong mathematical aptitude.
• Excellent written and verbal communication skills.
• Strong interpersonal skills.
• Exceptional attention to detail.
• Ability to perform the essential duties satisfactorily, with reasonable accommodations available for qualified individuals with disabilities.

Nice To Haves

• Experience in a cash handling role.

Responsibilities

• Process deposits, loan payments, check cashing, savings withdrawals, night and mail deposits, cashier’s check sales, and savings bond redemptions.
• Answer clients’ questions in person and over the telephone.
• Process additional transactions as needed, including preparing currency transaction reports.
• Identify basic cross-sell and referral opportunities, inform clients about services and promotions, determine client needs, and direct clients to a banker.
• Use 360View to record activities, incidents, and referrals to business partners and other lines of business.
• Process consumer credit card applications.
• Complete special client requests, including closing accounts, ordering checks, exchanging foreign currency, providing special statements or copies, completing referrals, and performing safe-deposit box procedures.
• Reconcile the cash drawer by verifying transactions, counting and packaging currency and coin, submitting excess cash and mutilated currency to the vault custodian, and maintaining appropriate cash supplies.
• Follow bank operations and security procedures, including dual-control functions, client traffic surveys, auditing other teller currency, and assisting in certification of proof.
• Maintain client confidentiality and protect bank operations by cautioning others about potential breaches.
• Attend training sessions to enhance job knowledge.
• Support client service and bank success by welcoming new or different requests and helping team members achieve results.
• Demonstrate basic product knowledge and proficiency with client-facing systems, and complete work accurately with minimal errors.
• Participate in volunteer activities.
• Perform other duties as assigned.

Benefits

• Paid time off (PTO).
• Paid federal holidays.
• Child Care Assistance Program for eligible dependents.
• Exercise reimbursement program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED