Teller I

First Bank•Wallace, NC

About The Position

The Teller I performs routine and intermediate branch and customer service duties. The role handles checking and savings deposits, loan and other payments, check cashing and withdrawals, night depository and vault tasks, and related account transactions. The Teller supports the Bank’s business by maintaining good customer relationships and referring customers to appropriate staff for additional products and services. Incumbents have less than three years of Teller experience. The position also involves operating computer systems to process account activity, maintaining records and reports, handling routine administrative tasks, supporting branch security, and following Bank policies and applicable federal and state regulations. The work is performed in a professional office environment using standard office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or general education degree (GED).
A valid driver’s license.
Ability to work the hours and days required to complete the position’s essential functions as scheduled.
Intermediate knowledge of Bank operations, products and services, related state and federal laws and regulations, and Bank operational policies and procedures.
Excellent organizational and time-management skills, with the ability to work with minimal supervision.
Intermediate skills using computer terminals and personal computers, mainframe computer systems, word-processing and spreadsheet applications, and specialty software.
Strong verbal, written, and interpersonal communication skills, including the ability to apply common sense when carrying out instructions and instructing personnel.
Ability to pay close attention to detail, work as a team member, interact effectively with coworkers and customers, and exercise discretion, judgment, self-control, and diplomacy.
Ability to learn, think, concentrate, and work effectively in a customer-relations environment.
Ability to stand, walk, sit, and use hands and fingers; vision, hearing, speech, dexterity, and visual concentration are required.

Nice To Haves

Work-related experience may include reception or secretarial duties in a business environment.
Educational experience through in-house training, formal schooling, or financial-industry-related curriculum should be business- or financial-industry-related.

Responsibilities

Receive retail and commercial checking and savings deposits, confirm required documents are in proper form, and issue receipts.
Cash checks, process savings withdrawals and cash advances, and verify that transactions are authorized, properly documented, and within applicable limits; make decisions on questionable items.
Assist with night depository duties, including logging bags, processing deposits, making change orders, issuing receipts, and returning bags to customers.
Assist with opening and closing the vault and balancing vault currency and coin.
Operate a computer terminal or personal computer to process account activity, determine balances, and resolve problems within assigned authority.
Issue official checks, traveler’s checks, and gift cards.
Cross-sell Bank products and services and refer customers to appropriate staff.
Perform safe deposit duties, including controlling access and assisting customers.
Receive and process stop-payment and hold orders.
Accept loan, credit card, and installment payments.
Balance the cash drawer daily and verify cash bought from or sold to the vault.
Provide customer service and help resolve problems within assigned authority.
Record, file, and update information; sort mail or reports as required.
Answer telephones and direct callers to the appropriate Bank personnel.
Process teller work through branch capture and assist with imaging research.
Gather data and process reports, which may include currency transaction, returned-item, overdraft, and callback reports.
Process address changes, check orders, traveler’s checks, incoming and outgoing collections, change orders, and deposit slip corrections.
Type routine letters, reports, and forms; maintain files; copy and fax documents; and order and distribute supplies.
Follow steps to ensure the security of branch personnel and Bank procedures, including understanding opening, closing, and other security procedures.
Prepare and verify currency shipment orders as needed.
Complete annual compliance courses and comply with corporate policies, federal and state laws and regulations, including the Bank Secrecy Act and Anti-Money Laundering Act, and Service Excellence standards.
Perform other duties as required.