Teller I

Enterprise Bank & Trust • Anaheim, CA

24d

About The Position

Provides prompt, efficient, and friendly service to clients by processing business and consumer transactions, including transactions that may involve heavy cash handling. The Teller I accurately processes debit and credit transactions in accordance with established policies and procedures while maintaining an acceptable balance record. The role responds to client needs and inquiries, performs minor account maintenance as trained and assigned, and refers clients to internal experts when additional financial goals or needs are identified. The Teller I also educates clients about bank technology, supports branch and team goals, follows safe and sound banking practices, and may assist with opening and closing the branch according to corporate security procedures. The role requires travel up to 10% of the time to help cover other local branch locations. No supervisory responsibilities.

Requirements

• High school diploma or equivalent required.
• Customer service experience required.
• Strong math and problem-solving skills.
• Excellent interpersonal and customer service skills, with the ability to cross-sell products and services.
• Maintain confidentiality of client transactions and bank records.
• Be team-oriented, have a positive attitude, and work well with others.
• Strong oral and written communication skills.
• Ability to operate standard office equipment, including computer workstations, calculators, and copiers.
• Ability to prioritize, handle multiple tasks, and work independently.
• Strong organizational skills and attention to detail with a high degree of accuracy.
• Skilled in operating a personal computer, including Microsoft Word and Excel, Google Suite, IBS, and Salesforce.
• Willingness to travel up to 10% of the time to cover other local branch locations.

Nice To Haves

• Experience working in an environment with individual and team goals preferred.
• One year of cash handling experience preferred.

Responsibilities

• Accurately process debit and credit transactions in compliance with established policies and procedures while maintaining an acceptable balance record.
• Respond to client needs and inquiries in a courteous and friendly manner.
• Perform minor account maintenance tasks as trained and assigned based on branch needs, including address changes, debit card maintenance, and check ordering.
• Refer customers to internal experts when additional financial goals and needs are recognized.
• Educate clients on bank technology, including mobile and online banking, ATMs, and ITMs.
• Assist branch and fellow team members by achieving goals and sharing responsibility for daily tasks.
• Ensure safe and sound banking practices, including adherence to applicable laws and regulations.
• Assist with opening and closing the branch by following corporate security procedures.
• Perform other miscellaneous duties as assigned.
• Travel up to 10% of the time to help cover other local branch locations.

Benefits

• Annual paid volunteer time off.
• Charitable-matching opportunities.
• Array of associate benefits.
• Professional growth opportunities.
• Eligible for overtime pay in compliance with Federal, State, and Local regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED