Teller I

Southside Bank • Fort Worth, TX

3d • Onsite

About The Position

The Teller I creates a memorable customer experience by providing consistent, value-added service and developing lasting customer relationships. The role processes deposits, withdrawals, check cashing, change orders, and other teller transactions accurately, using sound judgment to assess transaction validity and referring questionable items to an Assistant Branch Manager or above. The teller maintains a professional appearance and behavior while meeting customer service, operational, compliance, and team expectations.

The position serves customers at the Fort Worth Cityview branch. It includes cash drawer management, balancing, transaction verification, customer assistance, product and service guidance, and compliance with bank policies and applicable laws. The teller also supports branch opening and closing, team goals, special projects, and additional duties as assigned.

Requirements

• High school graduate or equivalent.
• Proficiency in typing, use of a 10-key calculator, and data entry.
• Excellent oral and written communication skills.
• Complete and comprehend Southside Bank instructor-led New Employee Orientation, Teller Training, Teller Advanced, and Professional Teller classes.
• Minimum six months of cash-handling or customer-service experience is preferred.

Nice To Haves

• At least six months of cash-handling or customer-service experience.

Responsibilities

• Deliver Southside Bank’s customer service standards and provide accurate, efficient, enthusiastic, professional, and courteous service.
• Meet or exceed operational and sales goals, including balancing and attendance standards.
• Make customer thank-you calls and follow up on problem resolution as directed by management.
• Understand bank products and services and explain key benefits to customers.
• Identify cross-selling opportunities, listen to customer needs, and direct customers to other bank departments when appropriate.
• Maintain the security and confidentiality of sensitive bank information and communicate account information accurately.
• Follow bank policies and procedures, including procedures designed to prevent fraud and ensure compliance.
• Verify and process applicable compliance reporting, including CTRs, SARs, monetary logs, and Reg CC holds.
• Maintain cash drawer limits, meet daily balancing standards, follow Teller Over/Short Policies, and report cash outages to management.
• Accept and verify deposits; cash checks and process less-cash transactions within authorized limits, obtaining approval for transactions above those limits.
• Provide customer-requested services, including selling official checks, processing cash advances and loan payments, completing stop payments and cardholder claim statements, and redeeming savings bonds.
• Continue professional development through training, seminars, and professional associations as applicable.
• Comply with audit policies and procedures, applicable laws and regulations, the Bank Secrecy Act and related anti-money-laundering laws, and the Bank’s Information Security Program.
• Process collection items such as dealer drafts and foreign items.
• Contribute to a positive and caring atmosphere for customers and employees and support team efforts to meet departmental and company goals.
• Assist with branch opening and closing duties.
• Participate in special projects, comply with safety policies, report unsafe activities, and perform additional assigned duties.

Benefits

• Medical, prescription drug, dental, and vision insurance.
• Insurance eligibility for team members and dependents starting on the first day of employment.
• 401(k) with a match.
• Basic, voluntary, and dependent life insurance.
• Paid time off.
• Paid bank holidays.
• Workplace wellness programs.
• Employee assistance programs.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED