Teller I

F&M Bank•Guthrie, OK

13d

About The Position

The Teller I handles customer financial transactions, including receiving and paying out money, and maintains records of money and negotiable instruments involved in banking transactions. The role ensures transactions comply with federal, state, and local banking regulations and procedures, processes customer deposits and withdrawals, and provides assistance with accounting information. The Teller I supports the company’s mission, standards, policies, procedures, and confidentiality guidelines while promoting customer satisfaction and escalating concerns to a supervisor. The position also performs additional customer and account services, including wire transfers, stop payments, account holds and maintenance, ATM cassette loading, online banking support, e-statement support, and assistance with high-level customer requests. Other duties may be assigned by management. This is sedentary work in a normal office environment. It involves extended sitting or standing, frequent repetitive motions, occasional bending, squatting, kneeling, or stooping, and frequent lifting of up to 25 pounds. The job requires finger dexterity and feeling, and the ability to talk, hear, and see adequately.

Requirements

High school diploma.
At least 5 years of experience.
Team player.
Good verbal and written communication skills.
Good interpersonal skills and ability to work well with a wide range of people.
Good organizational and time-management skills.
Strong customer-service orientation.
Strong attention to detail.
Basic math skills.
Strong basic computer skills.
Ability to multitask.

Responsibilities

Maintain and balance a personal teller cash drawer.
Process deposits, withdrawals, check-cashing requests, savings bond redemptions, credit card advances, commercial deposits, loan payments, and cashier’s checks.
Gather information for Currency Transaction Reports.
Process the buying and selling of money to and from the vault.
Provide special customer services, such as receiving debit card applications and check orders.
Prepare, verify, and process safe deposit box rental payments.
Ensure vault cash balances are correct.
Count and roll coins for customers as needed.
Load ATM cassettes with the correct denominations under dual control.
Demonstrate knowledge of basic teller functions and support company policies, procedures, standards, mission, and confidentiality guidelines.
Promote customer satisfaction and report concerns to a supervisor.
Perform wire transfers, prepare stop payments, place holds on accounts as required, and perform account maintenance.
Provide product knowledge, online banking support, e-statement support, and assistance with high-level customer requests.
Perform other duties as assigned by management.