Teller I

Central Bank • Sioux Falls, SD

5d

About The Position

The Teller I delivers customer service by efficiently processing financial transactions and complying with Bank policies and procedures. The role supports a positive customer experience through prompt, accurate, and courteous service, and identifies opportunities to refer customers to appropriate banking products or services.

The position processes customer transactions, verifies account and signature information, manages cash and related inventories, monitors vault and ATM balances, and supports branch operations. It also involves explaining Bank products and services, resolving transaction discrepancies, and handling customer correspondence. Other related duties may be assigned by management.

Requirements

• Minimum of two years of experience in customer service or cash handling.

Nice To Haves

• High school diploma or equivalency preferred.

Responsibilities

• Provide professional, friendly customer interactions that portray a positive company image.
• Listen to customer inquiries and determine appropriate service actions.
• Process customer transactions accurately, issue receipts, and maintain detailed records.
• Cash checks and pay out funds after verifying signatures, balances, and other account information.
• Balance the cash drawer daily using counting machines or manual verification.
• Receive and count daily inventories of cash and drafts, and order cash as needed to meet branch demand.
• Monitor vault and ATM balances for accuracy and security.
• Explain and promote Bank products and services based on individual customer needs.
• Identify opportunities to refer customers for additional financial services and products.
• Perform special customer services in accordance with Bank policies.
• Count, verify, and post armored car deposits.
• Identify and resolve transaction or account discrepancies and errors.
• Arrange currency and coin in drawers by denomination.
• Compose and mail customer correspondence regarding account discrepancies and unpaid items.
• Perform other related duties and responsibilities as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed