Teller I

First Bank•Asheville, NC

25d

About The Position

The Teller I performs routine and intermediate branch and customer service duties. The role handles retail and commercial checking and savings deposits, loan payments, check cashing and savings withdrawals, and assists with night depository and vault duties. The Teller I promotes the Bank’s business by maintaining customer relationships and referring customers to appropriate staff for additional products and services. Incumbents have less than three years of Teller experience. The position also performs account processing, cash drawer balancing, safe deposit assistance, administrative and reporting tasks, and security and compliance procedures. Work takes place in a professional office using standard office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or GED.
Work-related experience may include reception or secretarial duties in a business environment.
Educational experience or training should be related to business or the financial industry.
Intermediate knowledge of Bank operations, products and services, related state and federal laws and regulations, and Bank operational policies and procedures.
Excellent organizational and time-management skills, with the ability to work with minimal supervision.
Intermediate computer skills, including computer terminal and personal computer operation, mainframe systems, word processing, spreadsheets, and specialty software.
Exceptional verbal, written, and interpersonal communication skills; ability to use common sense to carry out instructions and instruct personnel.
Less than three years of Teller experience for incumbents in this position.
Valid driver’s license.
Ability to work the hours and days required to complete the essential functions, as scheduled.
Ability to pay close attention to detail, work as part of a team, interact effectively with coworkers and customers, and exercise discretion, judgment, self-control, and diplomacy.

Responsibilities

Receive retail and commercial checking and savings deposits, verify required documents, and issue receipts.
Cash checks, savings withdrawals, and cash advances; verify authorization, documentation, and limits, and make decisions on questionable items.
Assist with night depository duties, including logging bags, processing deposits, preparing change orders, issuing receipts, and returning bags to customers.
Assist with opening and closing the vault and balancing vault currency and coin.
Use a computer terminal or personal computer to process account activity, determine balances, and resolve problems within authorized limits.
Issue official checks, traveler’s checks, and gift cards.
Cross-sell Bank products and services and refer customers to appropriate staff.
Perform safe deposit duties, control access, and assist customers.
Receive and process stop payment and hold orders.
Accept loan, credit card, and installment payments.
Balance the cash drawer daily and verify cash bought from or sold to the vault.
Provide customer service and resolve problems within authorized limits.
Record, file, and update information; sort mail and reports as required.
Answer telephones and direct callers to appropriate Bank personnel.
Process teller work through branch capture and assist with imaging research.
Gather data and process reports, which may include currency transaction, returned items, overdrafts, and callbacks.
Process address changes, check orders, traveler’s checks, incoming and outgoing collections, change orders, and deposit slip corrections.
Type routine letters, reports, and forms; maintain files; copy and fax documents; and order and distribute supplies.
Help ensure the security of branch personnel and compliance with Bank procedures, including opening and closing and other security procedures.
Prepare and verify currency shipment orders when needed.
Complete annual compliance courses and comply with corporate policies, procedures, and applicable federal and state laws and regulations, including the Bank Secrecy Act and Anti-Money Laundering Act.
Follow the Bank’s Service Excellence standards.
Perform other duties as required.