Teller I

Great Southern Bank•Des Peres, MO

About The Position

Great Southern Bank’s Teller I provides customer service functions, makes product referrals, and meets Banking Center Associate Standards. The role delivers exemplary customer service, processes financial transactions accurately and promptly, and safeguards assigned cash by balancing daily transactions and verifying totals. The Teller I represents the bank professionally, refers customers to appropriate services and products, uses the CRM program, and works to meet service, referral, balancing, and transaction accuracy expectations. The position also protects confidential customer and facility information, follows security procedures, completes annual BSA and Security training, and complies with bank policies and applicable banking regulations. The role requires regular, reliable attendance and punctuality, a professional appearance, and clear communication in person and through phone, email, letters, and other correspondence. The stated schedule is Monday through Friday, 8:45 AM–5:15 PM, with rotating Saturdays from 8:45 AM–12:15 PM; total hours are listed as 20.

Requirements

High school diploma or GED.
0 to 6 months of related experience or training.
Regular use of desktop or laptop computers, basic operating systems, and specialized software systems.
Basic experience with alphanumeric data entry, PowerPoint, Excel, and word processing.
Ability to add, subtract, multiply, and divide.
Ability to meet the physical requirements of the role, including occasional lifting or moving of up to 50 pounds.

Nice To Haves

Prior banking or cash handling experience is preferred.

Responsibilities

Represent the bank courteously and professionally, applying its 5 Winning Ways of Customer Service and meeting or exceeding Secret Shop expectations.
Maintain basic knowledge of bank services and products and refer customers to appropriate offerings; meet referral expectations and use the CRM program accurately.
Balance daily transactions, verify cash totals, locate cash differences, and ensure differences are documented and reviewed.
Process financial transactions efficiently and accurately while meeting or exceeding POD error expectations.
Protect confidential customer account information and security and general codes used within the facility.
Implement bank security policies and procedures and attend annual BSA and Security training.
Comply with and implement bank policies and procedures and maintain working knowledge of relevant banking regulations.
Maintain regular and reliable attendance, punctuality, and personal appearance.
Communicate clearly and efficiently through in-person, phone, email, letter, and other correspondence.
Adhere to company policies and applicable banking rules, regulations, and laws, including BSA/AML.
Perform other related duties as required or assigned.