Teller I

BLACK HILLS FEDERAL CREDIT UNION•Rapid City, SD

61d•Onsite

About The Position

The Teller I assists members with transactions and performs other teller duties at the Mountain View Branch in Rapid City, South Dakota. The role includes providing in-person and telephone service, processing daily teller transactions, maintaining and balancing an assigned cash drawer, and helping members understand the credit union’s products and services. Tellers may also open and close accounts, research account information, assist with safe deposit box access, and perform vault teller duties as assigned. The position requires extensive ongoing member contact, attention to detail, and the ability to handle a fast-paced environment and multiple tasks. BHFCU provides onboarding orientation and ongoing training to help employees develop their skills and careers. The starting wage is $17.00.

Requirements

Working knowledge of laws and regulations affecting teller transactions.
Working knowledge of general ledger accounts pertinent to the department.
Working knowledge of the credit union’s products and services, policies, procedures, and service philosophy.
Working knowledge of safety and security procedures for false alarms, robberies, bomb threats, and extortion.
Working knowledge of the credit union’s in-house computer system, the Internet, and relevant software programs.
Working knowledge of opening and closing procedures.
High school-level language, math, and reasoning skills.
Direct cash-handling experience in a position with equal responsibilities is acceptable.
Ability to understand and follow moderately complex written and verbal instructions and explain information clearly to others.
Ability to communicate clearly and concisely, orally and in writing.
Ability to interact positively with coworkers, management, members, and the public, support teamwork, and maintain a positive attitude under pressure.
Ability to produce accurate, complete, high-quality work in a timely manner.
Ability to analyze out-of-balance situations and devise solutions.
Ability to handle cash transactions and verify financial transactions, complete paperwork, communicate verbally and in writing, and perform computer-related input.
Ability to stand for prolonged periods, carry coin bags or other items weighing up to 30 pounds occasionally, handle a fast-paced area, and manage multiple tasks.
Ability to work flexible hours or a varied schedule consistent with class parameters.

Nice To Haves

Continuing education supplementing formal training.

Responsibilities

Assist members in person or by telephone, determine the nature of their requests, and complete transactions or refer them to appropriate staff.
Perform daily teller functions as needed.
Maintain responsibility for an assigned cash drawer, account for cash, and accurately balance it to the computer balance sheet.
Sign on and off the computer according to procedures.
Educate members about BHFCU products and services, cross-sell when applicable, and make appropriate referrals.
Assist members with access to safe deposit boxes.
Keep current on legal, regulatory, economic, competitive, and technology changes that may affect teller work.
Request that members bring accounts positive or maintain required minimum balances, and request payments on delinquent loans and over-the-limit credit card balances.
Research account information or discrepancies for members and staff as directed by the Member Service Center Manager.
Open and process new accounts under applicable suffixes and close accounts when requested, following procedures.
Maintain account accuracy by working reports, workflows, and projects as requested.
Perform vault teller duties as assigned.
Perform other duties as assigned.