Teller I - Northshore

ORNL Federal Credit Union•Knoxville, TN

15h

About The Position

The Teller I assists members and potential members with their Credit Union financial needs in a prompt, friendly, and efficient manner, both in person and over the phone, while following current service model standards. The role refers members to appropriate Credit Union personnel for services outside its scope of responsibility.

Requirements

A minimum of 1 year of cash handling or customer service experience is required.
A high school diploma or GED is required.

Nice To Haves

Teller experience is preferred.

Responsibilities

Process member financial transactions, including cash and negotiable instrument deposits and withdrawals, instant issue creation, fraud research and service events, and certificates of deposit.
Make loan payments and answer questions about existing loans.
Enroll accounts in online banking and assist with log-in and self-service questions.
Assist members with access to safe deposit boxes.
Complete and submit documentation for IRA deposits and withdrawals.
Print transaction history to assist members with personal balancing and research.
Identify cross-sell opportunities for new and existing members to enhance their relationship with the Credit Union.
Balance cash and negotiable instrument transactions daily and sell cash to the vault to maintain the approved cash limit.
Post vault tickets and balance the vault under dual control.
Resolve member questions and concerns in person and over the phone.
Promote and participate in branch promotions and Credit Union campaigns.
Perform other job-related duties as assigned.