Teller I

Rogue Credit Union • Redding, CA

4d

About The Position

The Teller I works in the Member Relations department and reports to the Assistant Branch Manager. The role accurately processes financial transactions and provides information to members in the lobby and/or by telephone. It offers friendly, helpful, and confidential assistance while supporting a positive member experience and minimizing wait times. The Teller I delivers Rogue's Service Promises and Service Standards to build loyal members and provide unsurpassed service.

Rogue Credit Union is a member-owned, not-for-profit financial cooperative headquartered in southern Oregon, serving members in select counties in Oregon, California, and Idaho. The organization emphasizes community involvement and a supportive workplace where team members can grow their careers.

This is a non-exempt position. The workday is normally scheduled, with occasional overtime, Saturday work, and a rotating, flexible schedule. Travel to other Rogue Credit Union regions may be required. The workplace is drug-free, and a drug screening test is required within 48 hours of an employment offer.

Requirements

• One month to twelve months of similar or related experience.
• High school education or GED.
• Good communication and listening skills.
• Ability to multitask and operate 10-key calculators.
• Good computer, keyboarding, and cash-handling skills.
• Attention to detail and accuracy.
• Ability to lift up to 30 pounds; continuous standing and walking; finger dexterity; occasional talking and hearing in person and by telephone; continuous clear vision at near and far distances.

Responsibilities

• Receive and accurately process member financial transactions, including deposits, withdrawals, loan payments, money orders, transfers, disputes, statement and check copies, and safe deposit box transactions.
• Respond to members' requests, problems, and complaints, or direct them to the appropriate person; take ownership of requests and follow through.
• Collaborate with and assist other departments and branches to maintain high service standards across the credit union.
• Promote participation by cross-selling credit union products and services to meet members' needs.
• Accurately maintain and balance cash drawers and daily transactions, ATMs, vaults, cash and coin vaults, and dispense machines; complete branch-specific opening and closing duties.
• Proactively perform other duties as needed or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED