Teller I

Elevations Credit Union • Boulder, CO

7d • Onsite

About The Position

The Teller I is part of the branch team and serves as a key point of contact for Elevations Credit Union members. The role provides account transaction services and engages members to explore their financial needs, deliver relevant solutions, and refer members to internal partners. It contributes to positive member experiences through accurate, timely service and operational excellence.

Requirements

• At least 6 months of experience successfully managing customer-service interactions in a fast-paced environment.
• Education equivalent to a high school diploma.
• Proficiency in Microsoft Word and Excel.
• A personal smartphone is required for employment to support multi-factor authentication.

Nice To Haves

• Bilingual English/Spanish speaking; a $150 monthly bilingual bonus is available after passing an aptitude assessment.

Responsibilities

• Demonstrate Elevations Credit Union’s core values: Integrity, Respect, Passion, Creativity, and Excellence.
• Engage members using the PEAK’T Service Model with care, professionalism, and a high level of service; explore relevant solutions and refer members to internal partners as appropriate.
• Process account deposits, withdrawals, payments, and other teller transactions promptly and accurately.
• Complete daily teller operations, including cash balancing, opening and closing tasks, and periodic cash-control and operational audits.
• Build positive interpersonal relationships and help members feel valued.
• Comply with applicable federal and state laws and regulations, including the Bank Secrecy Act.
• Follow procedures that protect members and the credit union from fraud and loss.

Benefits

• Four weeks of paid time off for full-time employees.
• Work-anniversary paid time off.
• Paid volunteer time off.
• Twelve paid holidays.
• Medical, dental, and vision plans with employer contributions to a Health Savings Account.
• Up to a 4% match on 401(k) contributions.
• Up to twelve weeks of fully paid parental leave.
• Employee Assistance Program with personalized care options for the household.
• Access to LinkedIn Learning, career and leadership development programs, job shadowing, and a mentor program.
• Tuition reimbursement up to $5,250 per year.
• Annual bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED