Teller I

Centennial Bank•Conway, AR

About The Position

The Teller conducts transactions quickly, accurately, and efficiently while meeting or exceeding service quality standards. The position safeguards assigned bank assets and contributes to the bank’s growth by promoting and cross-selling bank products and services. The Teller handles customer transactions and inquiries, balances teller and other bank cash operations, follows account-protection and compliance procedures, and may cross-train to open basic consumer accounts. The role has no supervisory responsibilities and may require working at an alternative location within the region or market.

Requirements

High school diploma or GED, plus specialized schooling and/or on-the-job education in a specific skill area.
0–6 months of related experience and/or training.
Cash-handling experience in a business environment.
Basic math skills, including adding, subtracting, multiplying, and dividing, including with money and other measurements.
Basic 10-key skills.
Ability to communicate effectively and respond to questions in person-to-person and small-group situations.
Ability to follow simple multi-step instructions and handle standardized situations with limited variables.
Basic spreadsheet and word-processing/typing skills.
Ability to maintain a positive, friendly, and professional attitude and appearance.
Ability to lift coin bags up to 50 pounds; regularly lift up to 25 pounds and frequently lift up to 50 pounds.
Ability to meet the stated physical demands, including standing, walking, sitting, using hands, reaching, and periodically stooping, kneeling, crouching, or crawling.
Close vision for computer, equipment, or other duties requiring clear vision within two feet or less.
Flexible availability for the work schedule and ability to work at an alternative regional or market location if required.

Responsibilities

Receive and pay out cash; handle negotiable items, loan payments, deposits, withdrawals, and transfers.
Set up, close, and balance the teller station.
Record sales of monetary instruments.
Assist customers with inquiries in person or by telephone.
Maintain a neat and well-stocked teller area.
Cross-sell bank products and services.
Follow established limits to protect customer accounts and support bank safety and soundness.
Adhere to bank policies and procedures.
Assist with balancing the vault, ATM, night drop, and coin machine.
Properly scan bank documents and proof work.
Exercise judgment when applying holds and making check-cashing decisions.
Cross-train to be available to open basic new consumer accounts.
Adhere to the work schedule and remain flexible in availability.
Maintain a positive, friendly, and professional attitude and appearance.
Work at an alternative location within the region or market if required.
Maintain a constant state of alertness and work safely.
Complete required BSA/AML and other assigned compliance training.
Perform other related duties as required or assigned.