Teller I

RCB Bank•Wellington, KS

4d•Onsite

About The Position

The Teller I provides excellent customer service while accurately and efficiently processing financial transactions in accordance with bank policies, procedures, and regulatory requirements. The role supports customer service standards across RCB Bank’s multi-branch network, promotes products and services that enhance customers’ banking experiences, and helps safeguard bank assets by following fraud-prevention, cash-handling, and security procedures. The position works with general supervision and requires the ability to contribute both independently and as part of a team. It is based in an office environment within a climate-controlled facility that may be high-traffic during peak service times. The role involves frequent use of a telephone, computer, and other office equipment, and is typically performed seated at a personal desk for most of the day. Regular, reliable attendance and the ability to work varying hours are required.

Requirements

Customer service experience.
High school diploma or GED.
Successful completion of the teller essentials training program after hire.
Clear and effective communication with customers and co-workers.
Understanding of basic fraud indicators and commitment to proper escalation procedures.
Ability to manage multiple tasks, projects, and deadlines simultaneously.
Regular and reliable attendance and ability to work varying hours.

Nice To Haves

Previous cash-handling experience.
Previous teller experience.
Interest in community involvement.

Responsibilities

Obtain customer identification, signatures, and other required information; record and process transactions according to applicable regulations and procedures.
Examine cash, checks, and other transaction documents for authenticity and possible fraud or suspicious activity, and follow procedures to escalate unusual transactions or behavior.
Assist customers professionally with questions and concerns, provide accurate information, and refer issues to supervisors or appropriate departments when additional support is needed.
Balance the cash drawer at the end of the shift and report any outages to the Teller Supervisor.
Promote bank products and services that enhance customers’ banking experiences.
Follow established cash-handling, fraud-prevention, and security procedures to help protect bank assets.