Teller I

Great Southern Bank•Affton, MO

About The Position

Great Southern Bank’s Teller I provides customer service and processes financial transactions accurately and efficiently. The role includes referring customers to appropriate bank products and services, meeting Banking Center Associate Standards, and representing the bank in a courteous and professional manner. The teller maintains security of assigned cash, balances daily transactions, verifies cash totals, and documents and reports cash differences. The position also requires protecting confidential customer information and facility security codes, following bank security policies and procedures, attending annual BSA and Security training, and complying with applicable banking regulations and laws, including BSA/AML. The teller maintains reliable attendance and punctuality and communicates clearly through in-person, phone, email, and written correspondence. The stated schedule is Monday through Friday, 8:30 AM to 5:00 PM, with rotating Saturdays from 8:45 AM to 12:15 PM; total hours are 25.

Requirements

High school diploma or GED.
0 to 6 months of related experience or training.
Regular use of a desktop or laptop computer, basic operating systems, and specialized software systems.
Basic experience with alphanumeric data entry, PowerPoint, Excel, and word processing.
Ability to add, subtract, multiply, and divide.
Ability to perform highly repetitive, low-physical-activity work requiring periods of concentration.
Ability to talk or hear continuously; sit, handle or feel with hands, and reach with hands and arms regularly; and occasionally stand, walk, climb or balance, stoop, kneel, crouch, or crawl.
Occasionally lift and/or move up to 50 pounds.

Nice To Haves

Prior banking or cash handling experience is preferred.

Responsibilities

Represent the bank courteously and professionally and apply the 5 Winning Ways of Customer Service.
Meet or exceed Secret Shop score expectations.
Maintain basic knowledge of bank services and products and refer customers to appropriate offerings.
Meet referral expectations and use the CRM program consistently and accurately.
Balance daily transactions, verify cash totals, locate cash differences, and ensure differences are documented and reviewed.
Process transactions efficiently and accurately and meet POD error expectations.
Protect the confidentiality of customer account information and facility security and general codes.
Implement bank security policies and procedures and attend annual BSA and Security training.
Comply with bank policies and procedures and maintain working knowledge of applicable banking regulations.
Maintain regular and reliable attendance, punctuality, and personal appearance.
Communicate clearly and efficiently through in-person, phone, email, letters, and other correspondence.
Perform other related duties as required or assigned.