TELLER I

RCB Bank•Stillwater, OK

3d•Onsite

About The Position

RCB Bank seeks a Teller I to provide excellent customer service while accurately and efficiently processing financial transactions in accordance with bank policies, procedures, and regulatory requirements. The role supports customer service standards across a multi-branch network by promoting products and services that enhance customers’ banking experiences, while helping safeguard bank assets through established fraud-prevention, cash-handling, and security procedures. The position works in an office environment within a climate-controlled facility, which may be high-traffic during peak service times. It involves frequent use of a telephone, computer, and other office equipment, and is typically seated at a personal desk for most of the day. The employee works with general supervision, both independently and as part of a team, and must maintain regular, reliable attendance and be able to work varying hours. Availability Monday through Friday, 8 a.m. to 5 p.m. is required. Essential functions must be performed within the documented working conditions, with or without reasonable accommodation.

Requirements

Customer service experience.
Successfully complete the teller essentials training program after hire.
Communicate clearly and effectively with customers and co-workers.
Understand basic fraud indicators and follow proper escalation procedures.
Manage multiple tasks, projects, and deadlines simultaneously.
Regular and reliable attendance and ability to work varying hours.
Availability Monday through Friday, 8 a.m. to 5 p.m.

Nice To Haves

Previous cash-handling experience.
Previous teller experience.
Interest in community involvement.

Responsibilities

Obtain customer identification, signatures, and other required information, and record and process transactions according to regulations and procedures.
Examine cash, checks, and other transaction documents to verify authenticity, detect potential fraud or suspicious activity, and protect against financial loss.
Follow procedures for escalating transactions or behaviors that appear unusual or outside normal activity.
Assist customers professionally with questions and concerns during transactions, provide accurate information, and refer issues to supervisors or appropriate departments when additional support is needed.
Balance the cash drawer at the end of the shift and report outages to the Teller Supervisor.
Promote bank products and services that enhance the customer banking experience.
Follow established fraud-prevention, cash-handling, security, and service procedures.