Teller I

Centennial Bank•Amarillo, TX

10d

About The Position

The Teller conducts customer transactions quickly, accurately, and efficiently while meeting or exceeding service quality standards. The role safeguards assigned bank assets and contributes to the bank’s growth by promoting and cross-selling bank products and services. The teller handles cash and negotiable items, assists customers, balances teller-related accounts and equipment, and follows bank policies and compliance requirements. The position has no supervisory responsibilities and may require work at an alternative location within the region or market.

Requirements

High school diploma or GED, plus specialized schooling and/or on-the-job education in a specific skill area.
0–6 months of related experience and/or training.
Cash-handling experience in a business environment.
Ability to communicate effectively and respond to questions in person-to-person and small-group situations.
Basic math skills, including adding, subtracting, multiplying, and dividing using money and other forms of measurement.
Ability to use common-sense understanding to carry out simple multi-step instructions and handle standardized situations with limited variables.
Basic 10-key, spreadsheet, and word-processing/typing skills.
Ability to maintain a positive, friendly, and professional attitude and appearance.
Ability to meet the physical demands of the role, including regularly lifting up to 25 pounds and frequently lifting up to 50 pounds.

Responsibilities

Receive and pay out cash; handle negotiable items, loan payments, deposits, withdrawals, and transfers.
Set up, close, and balance the teller station.
Record sales of monetary instruments.
Assist customers with inquiries in person or by telephone.
Maintain a neat and well-stocked teller area.
Cross-sell bank products and services.
Follow limits established to protect customer accounts and maintain bank safety and soundness.
Adhere to bank policies and procedures.
Assist with balancing the vault, ATM, Night Drop, and Coin Machine.
Assist with proper scanning of bank documents and proof work.
Exercise judgment when applying holds and making check-cashing decisions.
Cross-train to be available to open basic new consumer accounts.
Adhere to the work schedule and remain flexible in availability.
Maintain a positive, friendly, and professional attitude and appearance.
Work at an alternative location within the region or market if required.
Maintain a constant state of alertness and work safely.
Complete required BSA/AML and other assigned compliance training.
Perform other related duties as required or assigned.