Teller I

Great Southern Bank•St Louis, MO

16d

About The Position

Great Southern Bank is seeking a Teller I to provide customer service and process financial transactions accurately and efficiently. The role includes referring customers to appropriate bank products and services, maintaining the security of assigned cash, balancing daily transactions, and verifying cash totals. The Teller is expected to represent the bank professionally, maintain customer confidentiality, and comply with bank policies, procedures, and applicable banking regulations. This position requires regular attendance and punctuality, clear communication through in-person, phone, email, and written correspondence, and the ability to use desktop or laptop computers and specialized software. The position is scheduled for 15–20 hours per week, Monday through Friday from 8:45 AM to 12:15 PM, with rotating Saturdays from 9:00 AM to 12:00 PM. Great Southern Bank describes itself as committed to an inclusive workplace and equal opportunity employment. Reasonable accommodations may be provided for individuals with disabilities during the application process and to perform essential job functions.

Requirements

High school diploma or GED.
0 to 6 months of related experience or training.
Regular use of a desktop or laptop computer, basic operating systems, and specialized software systems.
Basic experience with alphanumeric data entry, PowerPoint, Excel, and word processing.
Ability to add, subtract, multiply, and divide.
Ability to meet the physical requirements of the role, including occasionally lifting and/or moving up to 50 pounds.

Nice To Haves

Prior banking or cash handling experience is preferred.

Responsibilities

Represent the bank courteously and professionally, applying the 5 Winning Ways of Customer Service and meeting or exceeding Secret Shop expectations.
Maintain a basic working knowledge of bank services and products, refer customers appropriately, meet referral expectations, and use the CRM program accurately.
Balance daily transactions, verify cash totals, locate cash differences, and ensure differences are documented and reviewed.
Process financial transactions efficiently and accurately while meeting or exceeding POD error expectations.
Protect customer account information and security codes, implement bank security policies and procedures, and attend annual BSA and Security training.
Comply with and implement bank policies and procedures and maintain working knowledge of applicable banking regulations.
Maintain regular and reliable attendance, punctuality, and professional appearance.
Communicate clearly and efficiently through in-person, phone, email, and written correspondence.
Adhere to company policies and applicable banking rules, regulations, and laws, including BSA/AML.
Perform other related duties as required or assigned.