Teller I - Marion

MARION COMMUNITY BANK•Marion, AL

21d•Onsite

About The Position

The Teller I serves customers at the Marion Office and handles a range of banking transactions in accordance with bank policies and procedures. The role emphasizes efficient, accurate customer service, developing knowledge of bank products, identifying customer needs, and presenting suitable solutions. The teller also supports branch teammates and assists with administrative work as needed.

Requirements

Generally 0–2 years of experience.

Responsibilities

Deliver service by consistently executing the MCB PROMISE.
Handle customer transactions efficiently, with minimal errors and in accordance with bank policies and procedures.
Answer telephone calls using MCB protocol and warmly transfer calls when necessary.
Develop conversational competence and product knowledge across bank products.
Identify customer needs and present solutions.
Make customer deposits and withdrawals, including checking identification and verifying signatures.
Issue money orders and correctly record transactions in the log book.
Buy and sell money from the vault.
Open mail and process transactions.
Process night drop deposits.
Prepare and verify vault shipments.
Complete Currency Transaction Report forms when necessary.
Accept customer loan payments and safety deposit box payments.
Assist customers with debit card reorders and online banking password resets.
Complete assigned training by required deadlines.
Process cash advances.
Review daily cash items and general ledger reports.
Prepare the daily teller balancing report.
Assist the Relationship Banker with administrative duties as needed.
Support bank initiatives and maintain supportive relationships with branch and interdepartmental teammates.
Seek personal and professional development and maintain a growth-minded approach.
Perform other duties as assigned.