Teller I

Enterprise Bank & Trust•Globe, AZ

24d

About The Position

The Teller I provides prompt, efficient, and friendly service to clients. The role processes business and consumer transactions, which may involve substantial cash handling, and supports clients with routine banking needs and questions. The Teller I also helps clients learn to use the bank’s technology, refers clients to internal experts when additional financial goals or needs are identified, and contributes to branch operations and team goals. The position follows established policies and procedures, maintains accurate transaction records, and supports safe and sound banking practices in compliance with applicable laws and regulations. Duties may include minor account maintenance, assisting with branch opening and closing procedures, and performing other assigned tasks. Travel to other locations may be needed for branch coverage.

Requirements

High school diploma or equivalent required.
Customer service experience required.
Strong math and problem-solving skills.
Strong interpersonal and customer service skills, including the ability to cross-sell products and services.
Maintain confidentiality of client transactions and bank records.
Team-oriented, positive attitude, and ability to work well with others.
Strong oral and written communication skills.
Ability to operate standard office equipment, including computer workstations, calculators, and copiers.
Ability to prioritize, handle multiple tasks, and work independently.
Strong organizational skills and attention to detail with a high degree of accuracy.
Willingness to travel to other locations as necessary for branch coverage.
Skilled in operating a personal computer, including Microsoft Word and Excel, Google Suite, IBS, and Salesforce.

Nice To Haves

Experience working in an environment with individual and team goals preferred.
One year of cash handling experience preferred.

Responsibilities

Accurately process debit and credit transactions in accordance with established policies and procedures while maintaining an acceptable balance record.
Respond courteously and helpfully to clients’ needs and inquiries.
Perform minor account maintenance as trained and assigned, including address changes, debit card maintenance, and check ordering.
Refer clients to internal experts when additional financial goals or needs are recognized.
Educate clients on bank technology, including mobile and online banking, ATMs, and ITMs.
Support branch and team members by helping achieve goals and sharing responsibility for daily tasks.
Follow safe and sound banking practices and comply with applicable laws and regulations.
Assist with opening and closing the branch according to corporate security procedures.
Perform other miscellaneous duties as assigned.