Teller I

Rogue Credit Union • Redding, CA

6d • $19 - $21

About The Position

The Teller I works in the Member Relations department and reports to the Assistant Branch Manager. The role accurately processes financial transactions and provides information to members in the lobby and/or by telephone. It provides friendly, helpful, and confidential assistance while supporting a positive member experience and minimizing wait times. The Teller I helps build member loyalty by delivering Rogue's Service Promises, exhibiting Rogue Service Standards, and providing unsurpassed service to every member.

Rogue Credit Union is a member-owned, not-for-profit financial cooperative headquartered in the Rogue Valley in southern Oregon, serving members in select counties in Oregon, California, and Idaho. Its mission is to provide exceptional member experiences that build mutually beneficial relationships. The organization emphasizes supporting team members, career growth, and community involvement.

This is a non-exempt position. The work environment involves a normal workday with occasional overtime, Saturday work, and a rotating, flexible schedule. Travel to other Rogue Credit Union regions may be required. The position may involve exposure to potentially hazardous conditions, such as robbery. A drug screening test is required within 48 hours of an employment offer.

Requirements

• One month to twelve months of similar or related experience.
• High school education or GED.
• Good communication and listening skills.
• Ability to multitask.
• Ability to operate 10-key calculators.
• Good computer and keyboarding skills.
• Cash-handling skills.
• Attention to detail and accuracy.
• Ability to lift up to 30 pounds; continuous standing and walking; finger dexterity; occasional talking and hearing in person and by telephone; continuous clear vision at 20 inches or less and at 20 feet or more.
• Availability to work Saturdays and a rotating, flexible schedule; occasional overtime may be required.
• A drug screening test is required within 48 hours of an employment offer.

Responsibilities

• Receive and accurately process member financial transactions, including deposits, withdrawals, loan payments, money orders, transfers, disputes, statement and check copies, and safe deposit box transactions, as directed.
• Respond to member requests, problems, and complaints, or direct members to the appropriate person; take ownership of and follow through on member requests.
• Collaborate with and assist other departments and branches to maintain service across the credit union.
• Promote credit union products and services to meet member needs and deepen participation.
• Accurately maintain and balance the cash drawer and daily transactions, ATMs, vaults, cash and coin vaults, and dispense machines.
• Complete branch-specific opening and closing duties.
• Proactively perform other duties as needed or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED