Teller I

RCB Bank•Catoosa, OK

3d•Onsite

About The Position

The Teller I provides excellent customer service while accurately and efficiently processing financial transactions in accordance with bank policies, procedures, and regulatory requirements. The role supports service standards across RCB Bank’s multi-branch network, promotes products and services that enhance customers’ banking experiences, and helps safeguard bank assets through established fraud-prevention, cash-handling, and security procedures. The position works in an office environment within a climate-controlled facility that may be high-traffic during peak service times. It involves frequent use of a telephone, computer, and other office equipment, and is typically performed seated at a personal desk. The employee works with general supervision, both independently and as part of a team, and must work harmoniously with diverse coworkers, staff, and customers. Regular, reliable attendance and the ability to work varying hours are required.

Requirements

Customer service experience.
Successfully complete the teller essentials training program after hire.
Communicate clearly and effectively with customers and coworkers.
Understand basic fraud indicators and follow proper escalation procedures.
Manage multiple tasks or projects and deadlines simultaneously.
Be able to perform essential job functions and physical demands within the documented working conditions, with or without reasonable accommodation.
Work effectively with general supervision, independently, and as a team member.
Maintain regular and reliable attendance and be able to work varying hours.

Nice To Haves

Previous cash-handling experience.
Previous teller experience.
Interest in community involvement.

Responsibilities

Obtain customer identification, signatures, and other required information; record and process transactions according to regulations and procedures.
Examine cash, checks, and other transaction documents to verify authenticity, detect potential fraud or suspicious activity, and protect against financial loss.
Follow procedures for escalating transactions or behaviors that appear unusual or outside normal activity.
Assist customers professionally with questions and concerns during transactions, provide accurate information, and refer issues to supervisors or appropriate departments when needed.
Balance the teller drawer at the end of the shift and report outages to the Teller Supervisor.
Promote products and services that enhance customers’ banking experiences.