Teller I - Chilton County

MARION COMMUNITY BANK•Maplesville, AL

25d•Onsite

About The Position

The Teller I serves customers at the Maplesville Office in Maplesville, Alabama. The role handles customer transactions accurately and efficiently in accordance with bank policies and procedures, provides service consistent with the MCB PROMISE, and develops knowledge of the bank’s products to identify customer needs and present solutions. The teller also performs cash-handling, transaction-processing, reporting, and administrative duties, and supports branch and interdepartmental teammates.

Requirements

Generally 0–2 years of experience.

Responsibilities

Proactively seek opportunities for personal and professional development and maintain a growth-minded approach.
Support bank initiatives and develop supportive relationships with branch and interdepartmental teammates.
Deliver customer service by consistently executing the MCB PROMISE.
Handle customer transactions efficiently, with minimal errors, and in accordance with bank policies and procedures.
Answer telephone calls using MCB protocol and warmly transfer calls when necessary.
Develop conversational competence about bank products, take initiative to build product knowledge, identify customer needs, and present solutions.
Process customers’ daily deposits and withdrawals, checking identification and verifying signatures.
Issue money orders and correctly record transactions in the log book.
Buy and sell money from the vault.
Open mail and process transactions.
Process night drop deposits.
Prepare and verify vault shipments.
Complete Currency Transaction Report forms when necessary.
Accept customer loan payments and safety deposit box payments.
Assist customers with debit card reorders and online banking password resets.
Complete assigned training by required deadlines.
Process cash advances.
Review daily cash items and general ledger reports.
Prepare the daily teller balancing report.
Assist the Relationship Banker with administrative duties as needed.
Perform other duties as assigned.