Teller I

RCB Bank•Wellington, KS

3d•Onsite

About The Position

The Teller I provides excellent customer service while accurately and efficiently processing financial transactions in accordance with bank policies, procedures, and regulatory requirements. The role supports RCB Bank’s customer service standards across its multi-branch network by promoting products and services that enhance customers’ banking experiences. It also helps safeguard bank assets by following established fraud-prevention, cash-handling, and security procedures. The position works with general supervision, both independently and as part of a team, and requires effective collaboration with coworkers, staff, and customers. It is based in an office within a climate-controlled facility that may be busy during peak service times. The job involves frequent use of a telephone, computer, and other office equipment, with the employee typically seated at a personal desk for most of the day. Regular and reliable attendance and the ability to work varying hours are required.

Requirements

Customer service experience.
High school diploma or GED.
Successful completion of the teller essentials training program after hire.
Ability to communicate clearly and effectively with customers and coworkers.
Understanding of basic fraud indicators and commitment to proper escalation procedures.
Ability to manage multiple tasks, projects, and deadlines simultaneously.
Regular and reliable attendance and ability to work varying hours.

Nice To Haves

Previous cash-handling experience.
Previous teller experience.
Interest in community involvement.

Responsibilities

Obtain customer identification, signatures, and other required information; record and process transactions according to regulations and procedures.
Examine cash, checks, and other transaction documents to verify authenticity, detect potential fraud or suspicious activity, and protect against financial loss.
Follow procedures for escalating transactions or behaviors that appear unusual or outside normal activity.
Assist customers professionally with questions and concerns during transactions, provide accurate information, and refer issues to supervisors or appropriate departments when additional support is needed.
Balance the cash drawer at the end of the shift and report outages to the Teller Supervisor.
Promote bank products and services that can enhance customers’ banking experiences.
Follow established fraud-prevention, cash-handling, and security procedures to help safeguard bank assets.