Teller I

Centennial Bank•Amarillo, TX

About The Position

The Teller conducts transactions quickly, accurately, and efficiently while meeting or exceeding service quality standards. The position safeguards assigned bank assets and contributes to the bank’s growth by promoting and cross-selling bank products and services. The role has no supervisory responsibilities. The Teller handles cash and negotiable items, processes customer transactions and payments, balances teller and other banking stations, and assists customers in person and by telephone. The position also includes scanning documents, proof work, applying judgment to account holds and check-cashing decisions, and cross-training to open basic consumer accounts. The employee must follow bank policies, procedures, limits, and assigned compliance training; adhere to the work schedule; and maintain a professional attitude and appearance. Work at an alternative location within the region or market may be required. This role requires a high school diploma or GED, basic math and 10-key skills, and cash-handling experience in a business environment. The stated general experience range is 0–6 months of related experience and/or training. The work is semi-repetitive and low in physical demand, in a moderate-noise business-office environment. The employee regularly stands, walks, sits, handles objects, and reaches; frequently stoops, kneels, crouches, or crawls; and continuously talks or hears. Lifting up to 25 pounds is regular, and lifting up to 50 pounds is frequent. Close vision is required.

Requirements

High school diploma or GED.
0–6 months of related experience and/or training.
Cash-handling experience in a business environment.
Basic math skills, including the ability to perform arithmetic using money and other forms of measurement.
Basic 10-key skills.
Ability to communicate effectively and respond to questions in person-to-person and small-group situations.
Ability to follow simple multi-step instructions and handle standardized situations with limited variables.
Ability to maintain a positive, friendly, and professional attitude and appearance.
Ability to regularly lift up to 25 pounds and frequently lift up to 50 pounds.
Close vision for computer, equipment, and other duties requiring clear vision within two feet or less.

Responsibilities

Receive and pay out cash; handle negotiable items, loan payments, deposits, withdrawals, and transfers.
Set up, close, and balance the teller station.
Record sales of monetary instruments.
Assist customers with inquiries in person or by telephone.
Maintain a neat and well-stocked teller area.
Cross-sell bank products and services.
Follow established limits to protect customer accounts and support bank safety and soundness.
Adhere to bank policies and procedures.
Assist with balancing the vault, ATM, night drop, and coin machine.
Properly scan bank documents and perform proof work.
Exercise judgment when applying holds and making check-cashing decisions.
Cross-train to be available to open basic new consumer accounts.
Adhere to the work schedule and maintain flexibility in availability.
Maintain a positive, friendly, and professional attitude and appearance.
Work at an alternative location within the region or market when required.
Work in a constant state of alertness and in a safe manner.
Complete required BSA/AML and other assigned compliance training.
Perform other related duties as required or assigned.